The profession of laboratory management is a complicated one that requires the utmost care of the patients. The lab must convey a sense of trust to the customers so that they can entrust you with their samples for the analysis.
Clinical Laboratories can now Wave off Manual Work:
With all this hard work already being done by clinical laboratories, the department of HealthCare took a new turn when it was decided that a lab has to send results directly to the patients. This was mainly done to relieve the stress from the patients who are waiting for their reports from the doctors. With instant report generation, the doctors can now decide quickly on the critical cases.
The mandatory direct lab report delivery to the patient can be done in various ways whichever is comfortable with the patient and the lab. With the latest technology on queue, the task has been rendered easy for the labs to be in touch with the patients. In this blog, let us discuss the various smart ways in which a lab can send lab reports to patient and deliver the test sample reports to them.
Conveying the Message via Short Message Service (SMS):
Sharing reports via SMS can add on to the benefit of sample report collection. One small SMS on the result of the test analysis can set the patients mind at peace.
Lab reports once generated can easily be shared via SMS straight to the Patient or the Doctor, thus completely eliminating the need for manual handling, wait time or traveling. Reports of multiple tests performed by the patient are shared as separate updates to avoid possible commotion. With the intervention of LIMS in clinical laboratories, we help in conveying instantaneous report results to the patient as soon as the technician generates the results. SMS conveying system for test results has so many advantages some of which are:
Conveying the Message via E-mails:
One of the fail-safe methods for accessing patients anytime is messaging via the electronic mails or E-mails. This way the patient can be notified even at their place of work without them having to visit our facilities for manual collection of the report.
Once the lab report is generated with all the optimum observation made from the testing of samples, it can be sent via an E-mail in PDF format of an attachment so that the patient can infer from the report and take the necessary action if any required. A LIMS linked lab can save a lot of unwanted manual task and convey the message to the patient and doctor immediately for analysis. It has the same benefits as that of SMS with an added advantage of the whole report being shared.
Report generation on Mobile App:
A pre-installed mobile app on your smartphone can even track your test analysis phases in your mobile and let you know when you can expect the test results. With just a few swipes, you can view your test results as soon as it is generated by the technician. What better than the confidentiality of your smartphone to let you know the results.
A smartphone with internet connectivity is all that is needed to access reports on the go. The advantage of the mobile app is that you can check the readiness of your report anywhere and at any time.
Direct Collection of the report from the lab:
Out of all the smart ways listed above, this method can be said as the last smart one. However, direct collection of the report from the lab itself is also the safest method when dealing with sensitive information.
Though it requires the physical job to get the report from the lab, it can also be completed by posting the report from the lab to the patient’s home directly.
The direct collection can be combined with all of the above methods of lab report collected by the patient. The patient can first be notified of the result and feel at ease to collect the report. With the full PDF as sent via an E-mail, the report can be viewed and consulted with a doctor also. This makes the task of collection of the printed report generated in the lab at ease and not urgent.
These were the few methods to send lab reports to the patient, the clinical laboratory can use all of the methods or some of the above to make the patient feel at ease with the lab and thereby creating a sense of trust with the lab.
Upgrading your clinical laboratory might be the latest enhancement you are implementing in your lab. This upgrade means you are automating the key functions to easily maintain the workflow. To make sure that your systems work in a smooth, harmonized and safe manner, consider installing a cloud-based Laboratory Information Management system in your Lab. The cloud-based LIMS is no doubt the best choice to make as it has many advantages. A few of which are:
Below are some simple tips to effectively manage your Cloud-based Laboratory Information Management System:
Implement a Cloud-Based Service Desk:
The most important step to do while implementing a cloud-based LIMS system is to provide a mini web page for clients to find information that caters to the need of every patient. The internet is the influence king of the virtual world; so most of your patients will visit your website first, before heading over to your lab. Set up a cloud-based service desk and assist your patients just like you would do in your physical laboratory premises.
Make sure the webpage has a live chat facility so your customers can chat about the types of tests they can do and laboratory locations. Providing a live chat facility can help you to follow-up in case the customers log out of the page suddenly. Also, features such as patient portals and customer portals empower your customers to download report through the website making them completely independent.
Ease of Mobility:
Investing in a LIMS mobile app or website is the biggest advantage that Cloud-based servers can provide a laboratory. Since the data is stored at a remote location and is not bound by the constraints of physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea.
You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go. With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction.
LIMS Staff Training:
It’s essential to train laboratory staffs to unlock the full power of your LIMS software application. To utilize LIMS software effectively, you can segregate the employees, department wise and provide training accordingly. Delegating one person as the head of training in every department can take the responsibility of providing LIMS related knowledge sharing and periodic training. LIMS software training can include configuration options, storage, and retrieval of data, managing your workflows and reporting. Staff training in each department is very important for businesses to succeed.
Increase Speed of Operation:
While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in an overall increased speed of operations of the laboratory.
Ease up the Implementation Process and Quality Indicators:
The constant check of quality to ensure stability in business is the major requirement for any industry. With clinical laboratory, it is more of a service quality check rather than product one. Hence, quality indicators are of utmost importance to a laboratory.
LIMS can monitor jobs like Sample monitoring, sample workflow process, patient visit count, inventory flow, cash flow, consultant performance, and overall business fluctuations over a period and analyze the metrics to issue performance-based documents. Then LIMS can develop standard quality indicators and key performance indicators.
These are the few steps in which you could optimize our laboratory functions by using cloud-based LIMS. By identifying your business metrics, you can now establish new grounds for business optimization with cloud technology.
Keeping up with the fast-evolving world of trends means that smart work with innovation is required. Having a smart-infrastructure built on informatics solutions can benefit the lab by implementing automation. Laboratory Information Management System (LIMS) is a critical part of the system to be incorporated in all functioning laboratories for better results. The LIMS of today has gone far beyond just sample management invoking functions like resource management, workflow management and many more. By adhering to National Accreditation Board for Testing & Calibration Laboratories (NABL) standards, labs can manage NABL quality indicators easily.