The profession of laboratory management is a complicated one that requires the utmost care of the patients. The lab must convey a sense of trust to the customers so that they can entrust you with their samples for the analysis.
Clinical Laboratories can now Wave off Manual Work:
With all this hard work already being done by clinical laboratories, the department of HealthCare took a new turn when it was decided that a lab has to send results directly to the patients. This was mainly done to relieve the stress from the patients who are waiting for their reports from the doctors. With instant report generation, the doctors can now decide quickly on the critical cases.
The mandatory direct lab report delivery to the patient can be done in various ways whichever is comfortable with the patient and the lab. With the latest technology on queue, the task has been rendered easy for the labs to be in touch with the patients. In this blog, let us discuss the various smart ways in which a lab can send lab reports to patient and deliver the test sample reports to them.
Conveying the Message via Short Message Service (SMS):
Sharing reports via SMS can add on to the benefit of sample report collection. One small SMS on the result of the test analysis can set the patients mind at peace.
Lab reports once generated can easily be shared via SMS straight to the Patient or the Doctor, thus completely eliminating the need for manual handling, wait time or traveling. Reports of multiple tests performed by the patient are shared as separate updates to avoid possible commotion. With the intervention of LIMS in clinical laboratories, we help in conveying instantaneous report results to the patient as soon as the technician generates the results. SMS conveying system for test results has so many advantages some of which are:
No manual human intervention is needed
Immediate report sharing is made possible for emergency cases or critical patients
Conveying the Message via E-mails:
One of the fail-safe methods for accessing patients anytime is messaging via the electronic mails or E-mails. This way the patient can be notified even at their place of work without them having to visit our facilities for manual collection of the report.
Once the lab report is generated with all the optimum observation made from the testing of samples, it can be sent via an E-mail in PDF format of an attachment so that the patient can infer from the report and take the necessary action if any required. A LIMS linked lab can save a lot of unwanted manual task and convey the message to the patient and doctor immediately for analysis. It has the same benefits as that of SMS with an added advantage of the whole report being shared.
Report generation on Mobile App:
A pre-installed mobile app on your smartphone can even track your test analysis phases in your mobile and let you know when you can expect the test results. With just a few swipes, you can view your test results as soon as it is generated by the technician. What better than the confidentiality of your smartphone to let you know the results.
A smartphone with internet connectivity is all that is needed to access reports on the go. The advantage of the mobile app is that you can check the readiness of your report anywhere and at any time.
Direct Collection of the report from the lab:
Out of all the smart ways listed above, this method can be said as the last smart one. However, direct collection of the report from the lab itself is also the safest method when dealing with sensitive information.
Though it requires the physical job to get the report from the lab, it can also be completed by posting the report from the lab to the patient’s home directly.
The direct collection can be combined with all of the above methods of lab report collected by the patient. The patient can first be notified of the result and feel at ease to collect the report. With the full PDF as sent via an E-mail, the report can be viewed and consulted with a doctor also. This makes the task of collection of the printed report generated in the lab at ease and not urgent.
These were the few methods to send lab reports to the patient, the clinical laboratory can use all of the methods or some of the above to make the patient feel at ease with the lab and thereby creating a sense of trust with the lab.
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Upgrading your clinical laboratory might be the latest enhancement you are implementing in your lab. This upgrade means you are automating the key functions to easily maintain the workflow. To make sure that your systems work in a smooth, harmonized and safe manner, consider installing a cloud-based Laboratory Information Management system in your Lab. The cloud-based LIMS is no doubt the best choice to make as it has many advantages. A few of which are:
The data stored in the cloud are fully encrypted, hence 100% data safety.
Cost saving as there is no need of server maintenance.
With effective data recovery, any data loss can be reverted.
No manpower required as everything is stored in the cloud, unlike physical servers.
Below are some simple tips to effectively manage your Cloud-based Laboratory Information Management System:
Implement a Cloud-Based Service Desk:
The most important step to do while implementing a cloud-based LIMS system is to provide a mini web page for clients to find information that caters to the need of every patient. The internet is the influence king of the virtual world; so most of your patients will visit your website first, before heading over to your lab. Set up a cloud-based service desk and assist your patients just like you would do in your physical laboratory premises.
Make sure the webpage has a live chat facility so your customers can chat about the types of tests they can do and laboratory locations. Providing a live chat facility can help you to follow-up in case the customers log out of the page suddenly. Also, features such as patient portals and customer portals empower your customers to download report through the website making them completely independent.
Ease of Mobility:
Investing in a LIMS mobile app or website is the biggest advantage that Cloud-based servers can provide a laboratory. Since the data is stored at a remote location and is not bound by the constraints of physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea.
You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go. With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction.
LIMS Staff Training:
It’s essential to train laboratory staffs to unlock the full power of your LIMS software application. To utilize LIMS software effectively, you can segregate the employees, department wise and provide training accordingly. Delegating one person as the head of training in every department can take the responsibility of providing LIMS related knowledge sharing and periodic training. LIMS software training can include configuration options, storage, and retrieval of data, managing your workflows and reporting. Staff training in each department is very important for businesses to succeed.
Increase Speed of Operation:
While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in an overall increased speed of operations of the laboratory.
Ease up the Implementation Process and Quality Indicators:
The constant check of quality to ensure stability in business is the major requirement for any industry. With clinical laboratory, it is more of a service quality check rather than product one. Hence, quality indicators are of utmost importance to a laboratory.
LIMS can monitor jobs like Sample monitoring, sample workflow process, patient visit count, inventory flow, cash flow, consultant performance, and overall business fluctuations over a period and analyze the metrics to issue performance-based documents. Then LIMS can develop standard quality indicators and key performance indicators.
These are the few steps in which you could optimize our laboratory functions by using cloud-based LIMS. By identifying your business metrics, you can now establish new grounds for business optimization with cloud technology.
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An Introduction to LIMS
Laboratory Information Management system (LIMS) is a software that is used in labs for data management and to process a large number of lab samples to manage laboratory workflow. With LIMS, the lab can automate workflows, integrate instruments, and manage samples and associated information. Additionally, labs can produce valid results quickly and can track data across experiments to improve efficiency.
LIMS that are commonly used in clinical labs fall under the below categories:
Clinical Chemistry Analyzers
Immunoassay Systems etc.
Benefits of using LIMS in your lab are:
Integrate instruments or other in-lab systems
Centralize access and storage of data
Track data from sequencing runs
Initiate downstream data analysis.
The Efficiency of LIMS:
The main purpose of using a LIMS in a lab is to improve the efficiency of sample processing and management. Using LIMS would cut down on the need for manual tasks thereby increasing the accuracy in sample analysis. LIMS captures data automatically, gets processed, and is stored for future reference. The LIMs vendor you choose will define the proceeding process of the software.
Generally, the process of a LIMS is divided into five stages:
The sample is logged in after reception.
Assignment, scheduling, and tracking of the sample and the analytical workload
Processing and quality control associated with the sample
Storage of data associated with the sample analysis
Inspection, approval, and compilation of the sample data for report generation and further analysis.
Types of LIS Modules Used In Clinical Laboratory:
The features of Laboratory Information system (LIS) have seen an evolutionary growth over the years from sample tracking to enterprise resource planning for clinical and specialty laboratories.
A typical workflow pattern of a LIS in a clinical lab flows through three phases:
Pre-analytical: Specimen collection.
Analytical: testing of the specimens.
Post-analytical: Result review.
The LIS modules are used by various laboratory departments like:
Various Common Functionalities Used In LIMS:
With the progress in technology, the functions of a LIMS progresses too. LIMS software is built in a way to support any upcoming progress while effectively working on a basic set of definite functionalities like the collection of data, tracking of sample, processing, data storage, and report generation.
Some of the core functionalities of LIMS are explained as below:
LIMS was originally created to help in the process of sample management systems occurring in laboratories. This system gets initiated when a sample is received in a laboratory and gets registered in a LIMS. Since a large number of samples are collected and analyzed in a day, it would be difficult to record the samples without the chance of being confused with other analysis. With LIMS, It would be easier to track the sample if it is labeled and assigned correctly by using RFID on the samples or barcodes.
The information collected and stored via a LIMS would fall under the following criteria:
1) Details about the person whose sample is taken
2) Details of the doctor/clinic who recommended for an analysis
3) The tests/analysis needed to be taken on the sample
4) Stages of the sample and destination
5) Storing procedures
6) Expected report generation date
7) Record creation for future purposes.
The need for workflow management using a LIMS is as important as Sample management and record-holding. The accuracy of a working system does not just depend on the data; it needs an on-point process assessment where a LIMS system can be used. As the name indicates, workflow management helps automate workflows and assign work if delegated precisely in the software.
All you would have to do for better workflow management using LIMS is:
Enter proper codes to direct the LIMS system for a work assignment
Configure the process flow of the work for sample analysis
Assign exact instruments for the particular work.
Workflow management using a LIMS saves time and conducts the job with precision.
Electronic Medical Record (EMR)/ Electronic Health Record (EHR) is software that collects and stores information on the patient’s medical history in the form of records that can be shared via different health care mediums. Many LIMS have this EMR/EHR functionality built-in in their system. Using a LIMS with EHR function will be a huge asset to your lab as the real-time data exchange can be made possible easily.
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Orbito Asia Labs and scans is a comprehensive healthcare facility for imaging and diagnostic purposes. It contains the latest infrastructure with best medical facilities operated by experienced and certified lab technicians with support staffs. They strive to provide ultimate diagnostic services to their patients at an affordable price. They operate in about 20 locations and also have many processing centers across Tamilnadu and Bangalore.
The main reason why Orbito Asia approached MocDoc was to manage multiple collection centers in different areas, also to keep track of samples and information about the patients, since they were using an offline software these operations were not possible. MocDoc LIMS provided them with the best solutions for their problems and proved as a handy software for managing multiple lab centers.
Challenges & Solutions:
MocDoc has always produced masterly solutions to many problems arising in the healthcare industry. Here is a list of problems Orbito Asia faced and its solutions,
Adapting to technology
Orbito Asia was handling their entire management process with offline software. As the magnitude of their labs kept increasing they opted to go for online software to increase their scalability and for better automation. Ultimately a ﬁrm that prides itself in having the latest technology didn’t want an ofﬂine software to hinder its progress.
MocDoc provided them a fully integrated software known as MocDoc LIMS which allowed them to work online also rectify all the problems that they were facing while using offline software.MocDoc LIMS also increased data security of the patients by following a centralized data storage method(SaaS).
Managing multiple centres
Orbito Asia is having multiple centers across Tamilnadu so they needed a proper software to organize their centers and tracking samples. They also needed solutions for organizing their tie-ups with other labs for B2B modules. So they eventually needed online software to perform multi-center organizing and sample tracking efficiently.
MocDoc resolved all their problems by providing them with a fully integrated software which helped them to carry out their expansions in multiple locations, and also delivered propitious results in sample tracking and managing B2B’s to which Orbito Asia have collaborated with.
Avoiding duplicate registrations
Orbito Asia was following a manual entry of information regarding patient details, sample information, center details in their previous offline software this created a situation of having duplicate entries. Also, offline software didn’t have the features to stay connected with multiple locations.
MocDoc approached them with deft solutions on rectifying all their problems which they previously faced. Our software supported Orbito Asia to collect all information about patients and Centers in a secure and organized manner, after which Orbito Asia has shown rapidly reduced errors in data collection and in duplicate entries.
Tracking samples and result collaberation
Results for tests in Orbito Asia labs were often delayed due to lack of features in their offline software for sample tracking, also they were facing some difﬁculties to track the revenue of their centers, outsourcing details, and their payment methods this lead to a major problem in maintaining track records about company expenditures.
MocDoc provided them with a Home Collection application which precisely helped them to correct the problems in sample tracking also this helped them to reduce the turnaround time for collecting test results. For managing B2B relations MocDoc software allows them to easily track their invoices and pending payments since MocDoc is an online SaaS software we provide all results instantly without any delay.
Sending real time updates using multimedia
Orbito Asia labs had to send regular updates to all the partner labs, marketing executives and the patients that visit their lab. Due to the lack of bulk messaging facility, these updates were given in the form of individual messages and emails causing heavy workload and at times erroneous conveyance of messages.
With the help of MocDoc LIMS OrbitoAsia was able to send real-time updates of test results to the patient and also information was conveyed easily to marketing executives without any delay. The additional feature of using our software was it allows labs to also send bulk messages to their patients this reduced the workload drastically.
OrbitoAsia were able to efficiently maintain multiple Centers.
Managing and tracking samples were much easier in MocDoc LIMS.
Consistent Real-time accurate results is an added advantage.
OrbitoAsia were able to send bulk messages and e-mails also they were able to maintain Data privacy.
Reduced workload and improved efficiency in providing propitious results.
Orbito Asia has gained more than 70% of customer satisfaction this year. MocDoc LIMS simplified their entire process through their integrated scalable solutions. OrbitoAsia evaluated 100’s of software and in that, they selected MocDoc software mainly for these three reasons,
Ease of use
Best Support services
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As labs are updated and become more modern, better methods of data management and record-keeping may be necessary in order to maintain or improve efficiency. Luckily, there is a means to achieve this: Laboratory Information Management Systems, or LIMS.
With the increase in disease and the growth in medical diagnosis sector, the number of samples collected is increasing day by day. With the help of Machine interfacing, labs can handle a large volume of samples easily, increasing the efficiency of sample processing and quality of lab reports.
Types of Machine Interfacing in LIMS:
Unidirectional instruments perform one-way communication between the samples and LIMS. Results will be stored in the LIMS after the completion of the rest. The technician has to perform sample placement manually and decide on what type of sampling to be done.
The bi-directional Instruments are more sophisticated and advanced as they can generate both output data reports and results while also having an Application Programming Interface (API) to import data, information, commands, functions, worklists etc. into the system.
Our LIMS sends commands to the sampling unit on the type of sampling to be conducted with the given sample. After the testing is done by the LIMS command, the results are auto-fetched on the LIMS Server. The bi-directional instruments are interfaced with the LIMS system programmatically.
The need to Interface Instruments with LIMS:
There are a number of reasons why it is beneficiary to interface lab instruments with LIMS. Let us look into a few reasons here:
Increase in Productivity by Effective Machine Utilization:
Interfacing your instruments to your LIMS is a one-time investment of cost and work with a repetitive increase in lab productivity and effectiveness. Interfacing LIMS to your lab instruments removes many complexities like manual entering of data every time or referring data from other instruments to the LIMS. This altogether saves a lot of time and effort when done by a LIMS rather than manually, also avoiding any human errors during data entry.
Utilizing machine effectively can increase the productivity drastically. When the task is done manually, very fewer samples are completely analyzed in the given time period, but with MI they can perform many sample processing and that will increase machine utilization and increase revenue.
Increase in Data Quality by Reducing Manual Errors:
The second best reason for interfacing your lab instruments to your LIMS is the increase in the data quality and integrity. As a human, we are eligible to commit human errors that might not be over influential over the system as a whole, but might still be considered as an error. By removing the human interference, these errors are avoided thereby guaranteeing better data transfer in the system.
Similarly, transcribing data into the system by people can also lead to common errors affecting the quality of data. Data integrity is considered a very important issue in laboratories. By interfacing your instruments to your LIMS, you will eliminate this issue.
Saves Time in output generation thereby satisfying the patients:
Machine Interfacing helps to analyze the given samples at a faster rate and generates quality results within a lesser duration of time. After result processing is done, the report will be generated manually.
With the use of MI, ultimate patient satisfaction can be achieved by generating the results in a quick manner with good quality.
Machine interfacing in laboratories is more of a comfort rather than a negative factor. What might be a one-time investment in your labs can save a lot of time and work when interfaced properly with your systems.
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