Hospital management system was introduced with the cause for helping hospitals speed up their processes.

What is Hospital Management System (HMS):

Hospital management system is a computer system that helps manage the information related to health care and aids in the job completion of health care providers effectively. They manage the data related to all departments of healthcare such as,

• Clinical

• Financial

• Laboratory

• Inpatient

• Outpatient

• Operation theater

• Materials

• Nursing

• Pharmaceutical

• Radiology

• Pathology etc.

HMS came into the picture of hospital management as early as 1960 and have ever since been evolving and synchronizing with the technologies while modernizing healthcare facilities. In today’s world, the management of healthcare starts from the hands of the patients through their mobile phones and facilitates the needs of the patient.

Why is HMS important for a hospital?

HMS was introduced to solve the complications coming from managing all the paper works of every patient associated with the various departments of hospitalization with confidentiality. HMS provides the ability to manage all the paperwork in one place, reducing the work of staff in arranging and analyzing the paperwork of the patients. HMS does many works like:

• Maintain the medical records of the patient  

• Maintain the contact details of the patient

• Keep track of the appointment dates

• Save the insurance information for later reference

• Tracking the bill payments.

The advantages of HMS can be pinpointed to the following:

• Time-saving Technology

• Improved Efficiency by avoiding human errors

• Reduces scope for Error

• Data security and correct data retrieval made possible

• Cost effective and easily manageable

• Easy access to patient data with correct patient history

• Improved patient care made possible

• Easy monitoring of supplies in inventory

• Reduces the work of documentation

• Better Audit controls and policy compliance.

Features of Hospital Management System:

Appointment Management

For hospitals having their own site, appointment widgets will be integrated onto the site. Patients visiting the hospital’s website can book online appointments with ease.

Billing Management

Integrated Billing with treatments, Lab and Radiology. Alerts will be sent on Discount Authorisation. Automatic due capture, Option to bill before and after consultation.

Prescription Management

Manage commonly and recently used medicines. Option to show medicines available in the pharmacy. SMS prescriptions to Patients.

Discharge Summary

Template based Discharge Summary. ICD10 integration. Option to prevent discharge summary till IP bill is closed.

Operation Theatre Management

Automatic notification can be sent to customers on test results. Lab notifications like email, SMS of the test reports sent from the Automated Lab notification module.

Pharmacy Management

Comprehensive Pharmacy Management handles stock, Prescription Integration, Ward Request, Stock Management, Stock Moment and intelligent reports.

Lab Management

Comprehensive Lab Management handles complete order management, Custom Reports, Smart Notifications, Credit Settlement, detailed MIS Reports, Analytics and App for Phlebotomist.

Master Information Systems

Lets you access entire MIS data from your palm.

Manage Multiple Locations

Any number of branches can be added and managed using a single account.

Benefits of Hospital Management System:

We have so far clarified on the importance of HMS, it is your responsibility to pick out the right kind of HMS for your needs and purposes. Here we give more information on the benefits of various HMS and the impact it creates on hospital systems.

Easy Patient data retrieval:

HMS makes it possible to access all the data related to a patient via a system by the means of a few simple clicks. Information like patient history, current illness, doctors involved, tests reports taken, billing information and many more can be made visible to the user. These data will help to connect the dots about the patient, like specific diagnosis, related treatment, and medication.

The Electronic Medical Record (EMR)  or Electronic Health Record (EHR):

This electronic-based medical record system can be viewed as a patient’s health chart. It retrieves information based on the patient’s name or medical record number or the physician’s record number.

Increased Data security:

The patient data can be kept a hundred percent safe by using HMS in your hospital. It can be made accessible by only a limited amount of authorized personnel. With HMS, all the data is stored on a server or cloud and kept safe by just securing the login information safe.

Improve Visibility and Transparency:

Hospital Management System (HMS) improves the visibility and transparency in the complete management process and in all records.

Streamline Accurate Reporting:

It helps in streamlining the accurate reporting with the help of updated and accurate records.

Improved Quality Control:

Hospital Management System improves the quality control on the products and services of the hospital.

Improved Management Visibility:

It also improves the management visibility of hospital, all information, and data regarding the patient, doctor and medicine could be seen by any department easily.

Ease to Access System Facilities:

Hospital Management System makes it easy to get access to the management system facilities for the authorized users and keep it safe from unauthorized users.

Cost Effective:

HMS not only saves time in the hospital but also is cost-effective in decreasing the number of people working on the system of manual entry of data and paperwork. The implementation of His will decrease the human intervention into the system thereby avoiding human-caused errors.

Every hospital has different needs, analyze what is best for your requirement and install the apt HMS system.

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HMS covers three aspects in managing the hospital, they are Operational, Financial and Clinical Aspects. If you look at Hospital Management Software, most of the software cover only operational and financial aspects like billing, inventory management, patient registration, scheduling, and workflow management. Hospitals when evaluating HMS software gives much importance to operational and financial aspects and less importance to clinical records.

This blog talks about the importance of focusing on clinical records, otherwise knowns as Electronic Medical Records (EMR) in HMS.

What is EMR?

EMR is called Electronic Medical Records (EMR), which include the information regarding the patient's medical history like their treatment as discrete medical practices possess them.

When considering individual patients the EMR will indulge information like patient contact information (emergency contact), physician orders, allergies, insurance, and other billing information, surgical notes on various medical progress, prescriptions, vitals like weight, height, body temperature, BMI (Body Mass Index), etc., release information forms, medical facility appointments on past and future, treatment plans and Discharge summaries, etc.  

EMR constitutes different characteristics considering the medical practices which include their functioning system to all other medical care procedures.

Apart from the software platform benefits, the Electronic Medical Record Systems also provides many other prominent pieces of information to care.

Coordination procedures connecting receptions information and transfer departments, the software, personal use rules of the organizations, training, and education established plans are some of the well-established components of the Electronic Medical Record System.   

Benefits of EMR for the Medical Practice

Below are some of the advantages the Electronic Medical Record bring on the Medical Practices.

• Capable of transferring information of the patient from one department to the other quickly.

• The digital record environment helps to save much space.

• Through EMR you can quickly enhance the serves number of patients for the improved productivity and workflow of the patients daily.

• The medical practice with reduced errors leads to vast improvement in patient care as well as the result management.

• The operational cost is much reduced with EMR especially for expenses made for overtime labor and the transcription services.

• With EMR, the electronic medical records can be customized and are scalable.

• The capability of providing any advanced clinical documentation and e-prescribing.  

• The efficient and accurate process of billing with their advanced healthcare practices.

What Benefits does EMR provide for the Patients?

• Improvement Patient Treatment and other Diagnosis of diseases.

• No chances for significant errors in a patient health record.

• Rapid decision-making responses and patient care from different medical professionals assigned for individual patients.

What are the Essential Core Capabilities of the EHR?

The Electronic Medical System indulges seven different core capability namely.

1. Health Information and Data:

With EHR, you can access any essential information of the patients, their allergies, diagnosis of their diseases, medications, lab test results, etc. quickly, this provides the clear idea for the custodian or minder to decide on the treatments promptly.

2. Result Management:

People who take care of the patients are provided with multiple settings regarding the patient care, and this will undoubtedly improve the effectiveness of the care and safety of the patients reliably through the quick access of past and new test results.

3. Decision Support:

The computerized EMR system makes use of the Prompts, reminders, alerts for the various benefits like providing the complementary clinical practices with improved compliances, possibilities of regular screenings and also capable of taking other vital methods, natural treatment and diagnosis and also helps to identify the possible interaction of the drugs, etc. precisely.

4. Electronic Connectivity and Communication:

The Improved care continuity, enhanced timeliness of the treatment and diagnosis of the diseases, reduced events frequency, etc. are some of the critical benefits the Electronic Medical System provides for the secure, efficient and accessible communication between the patients and the providers.

5. Patient Support:

The various tools provided for the patients like easy access to their health records anytime, interactive health table and patient education, self-testing and home monitor methods, etc. helps to keep their diabetes and other chronic diseases under their control.

6. Reporting:

Electronic Medical System has plenty of advantages indulged in the HMS. One of the critical reason for 90% of the Clinician chooses EHR is for their reduced human errors.

For, E.g., if nurses and physicians have every minute details regarding their patient's history in their fingertip, then there might be no massive chances for the critical care and emergency treatment. By doing so, they will be able to calculate the patient's body conditions efficiently. As a whole, EHR security needs a fine tune in case of the substance abuse records and terms of the behavioral actions.

The detailed history of the patients will help in finding a new health care provider through the patient's current health state and with the medical history. They also support exchanging the patient information with healthcare facilities if the patients have not requested for them.

7. Integration

Electronic medical record (EMR) is not a standalone system rather it is a complete ecosystem with a number of integrations, making it a holistic solution for prevention, diagnosis, treatment, care, and management of medical conditions.

To know more about MocDoc HMS Click Here

Aravind Kejriwal recently directed the health officials in Delhi to develop a hospital management system of global standards. While hospital management systems have been in use for a while, there are currently no rules or regulations that lay down the standards for them in India. In the US electronic health records are regulated by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and the Health Insurance Portability and Accountability Act (HIPAA Act). 

In India, even though only the IT Act of 2000 applies for electronic health records, the Ministry of Health and Family Welfare have recognized the need for electronic health records and periodically issues standards for them, for the purpose of promoting interoperability, technical innovation, participation by vendors and other stakeholders, and to support the evolution and timely maintenance of adopted standards. 

Besides these guidelines, some other key features also play a key role in making a hospital management system best suited for the Indian healthcare sector. Let’s see what the specific requirements for a hospital management system in India are. 

Aadhar as an identifying document. 

According to the recommendations by the Ministry of Health and Family Welfare, the electronic health record of a patient must have the provision to include UIDAI Aadhar number as the preferred identifier. In case Aadhar information is unavailable, the ministry recommends the use of a local identifier (as per the scheme of the healthcare service provider) and a photo ID issued by Central or State government. The system should have provision to accept a minimum of two IDs when Aadhar ID is not available. In the case of unidentified patients, a local identifier may be used, and confirmed identifiers inserted later when available. The government recently opened doors for integrating Aadhar with any software, but the software needs to meet certain criteria. While the recommendations are not implemented on a mandatory basis, it may become so in the future and therefore it is better to get software that follows them.

Support for GST

The Government of India recently passed the Goods and Services Act(GST) and many healthcare services come under its ambit. One of the important and commonly used aspects of hospital management software is billing. There are software that carries out the sole purpose of billing, while most hospital management systems come integrated with it. With the implementation of GST, along with other service providers, healthcare providers such as hospitals and clinics are required to comply with the norms of GST. So it is important that a hospital management software is able to handle the billing according to GST norms, and integrated with GST filing software. 

NABH accreditation

Formed in 2005, National Board for Hospitals and Healthcare Providers is part of Quality Council of India and is the principal accreditation for hospitals in India. NABH accreditation is becoming more and more important with the rise in medical tourism and patient awareness about their rights. Unlike ISO certification, NABH accreditation is specific to the healthcare industry and focuses on competency in terms of staff, equipment, premises, etc. For NABH accreditation of a hospital, the information management system of the hospital should meet the necessary criteria. This includes that the records of every patient are complete and accurate. It is necessary that the policy measures are in place to ensure the data integrity, confidentiality and security.  A hospital management system plays a crucial role in this. An HMS that can safely manage the patient data in a safe and secure manner, and keep it updated in a timely manner can make this process much easier. The HMS must assure data redundancy and integrity and should be secure against data loss or theft, for the hospital to easily achieve the NABH accreditation. The HMS system must be capable of generating the data points that must be submitted for NABH accreditation. 

Sending info to local government

Hospitals have to send certain information, such as birth rates and death rates, to the government periodically. This is required for keeping track of the population and related statistics. Sometimes during a disease outbreak, government health officials will need accurate data regarding the affected individuals to tackle the issue effectively. One of the primary functions of a hospital management system is the effective management of data. It should be capable of storing, retrieving and updating the information easily. With a system that can easily sort through the relevant data, the required data can be collected and sent to the health officials easily and in a timely manner. Without an effective system, the hospital staff will have to manually go through a mountain of data, wasting time and resources. 

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Introduction

In the city of Mumbai, Bhaktivedanta hospital has already made an eminent growth since 1998. Now Bhaktivedanta hospital is known for their Multi Specialities in various fields such as pediatrics, orthopedics, ENT, psychiatry and much more with gross of more than 1500 happy patients leaving each day.

Overview:

The main reasons why Bhaktivedanta approached MocDoc was to overcome the problems they faced in the appointment and scheduling of patients. MocDoc HMS provided them with the exact solutions that eventually solved all their problems. The following will list out the problems Bhaktivedanta faced and how MocDoc provided helpful solutions to overcome their problems.

Appointment Scheduling

Bhaktivedanta hospital was using an offline software to book appointments which caused them problems in appointments and scheduling, Adding to it they were still following the traditional practice of pen-paper which at times lead to incorrect patient details.

MocDoc approached them with a solution by making Bhaktivedanta hospital’s appointment scheduling effortless. We provided them with a “White labeled application” which was exclusively provided to the hospital to reduce workload and it made them produce good results in terms of managing patients and their appointments at the hospital. Our “Anytime Anywhere” accessing concept helped them to achieve excellence.

Interdepartmental Communications

Bhaktivedanta hospital had plenty of departments operating in it so the departments in the hospital were in need of proper communication between them and also the information was needed to be carried out without leading to any miscommunications.

That’s where MocDoc helped Bhaktivedanta by providing a feature known as “Timeline View” which indeed helped the hospital to keep track of patients flows inside the hospital, also it helped the doctors to follow up the patients based on their treatment. This made communication clear and patient details were tracked down easily without any misinterpretation.

Booking for VIP’s & Emergency Patients

Managing VIP’s around the city seemed difficult for Bhaktivedanta Hospital. This lead to a situation where the hospital and the patients found a hard time in Communication. They were also facing a few difficulties in appointing and scheduling emergency patients.

That’s where MocDoc stepped in and offered a solution by providing restricted access on VIP’s appointment to the hospital, where the staff will be responsible to book appointments for VIP’s and emergency patients without any delays or difficulties. So through this we also ensure the privacy of the patients arriving at the hospital and also the waiting time of the patients was drastically reduced.

Managing the Queue

Bhaktivedanta hospital was facing difficulties with their queue management. For instance, there was a lot of confusion in deciding if the patients having appointments or if patients holding tokens should be given preference since the hospital was following the call and token system. So the hospital faced some issues in managing Queues.

After implementing MocDoc HMS software each and every appointment was perfectly scheduled in order. These appointments are viewed by the staff who is in charge of the appointment section. Also, we provided additional features which made them classify patients based on their needs, this reduced the workload drastically.

Payment Processing System

Since Bhaktivedanta had offline software for appointment scheduling, processing payments through online is not possible also Bhaktivedanta followed Manual procedures for appointment scheduling and payment processing. This was difficult for Bhaktivedanta to keep track of information about patients and payment details.

MocDoc helped Bhaktivedanta by providing a payment gateway for the patients through which they were able to make payments and also Bhaktivedanta found it easy to manage patients transaction details. Even MocDoc allowed the patients to make multiple appointments and at the same time maintain privacy in the transaction.

Benefits :

• Appointments are made easier by patients from anywhere

• Human-Error is completely removed

• Payments were made much easier and secure by patients

• Problems on administration were completely restored by MocDoc

• MIS Reports for OP Management & Hospital Management was implemented to track doctors and patients.

• Both patients and the Hospital gained satisfaction in using MocDoc HMS

Result:

By using MocDoc HMS Bhaktivedanta hospital has improved their appointment and scheduling operations. We also helped them to resolve their minor and major problems among patients with the help of our trained team. Thus in a world full of competition, MocDoc always pursues to attain Customer satisfaction.

For More Information Visit MocDoc HMS