MocDoc


Introduction

In the city of Mumbai, Bhaktivedanta hospital has already made an eminent growth since 1998. Now Bhaktivedanta hospital is known for their Multi Specialities in various fields such as pediatrics, orthopedics, ENT, psychiatry and much more with gross of more than 1500 happy patients leaving each day.

Overview:

The main reasons why Bhaktivedanta approached MocDoc was to overcome the problems they faced in the appointment and scheduling of patients. MocDoc HMS provided them with the exact solutions that eventually solved all their problems. The following will list out the problems Bhaktivedanta faced and how MocDoc provided helpful solutions to overcome their problems.

Appointment Scheduling

Bhaktivedanta hospital was using an offline software to book appointments which caused them problems in appointments and scheduling, Adding to it they were still following the traditional practice of pen-paper which at times lead to incorrect patient details.

MocDoc approached them with a solution by making Bhaktivedanta hospital’s appointment scheduling effortless. We provided them with a “White labeled application” which was exclusively provided to the hospital to reduce workload and it made them produce good results in terms of managing patients and their appointments at the hospital. Our “Anytime Anywhere” accessing concept helped them to achieve excellence.

Interdepartmental Communications

Bhaktivedanta hospital had plenty of departments operating in it so the departments in the hospital were in need of proper communication between them and also the information was needed to be carried out without leading to any miscommunications.

That’s where MocDoc helped Bhaktivedanta by providing a feature known as “Timeline View” which indeed helped the hospital to keep track of patients flows inside the hospital, also it helped the doctors to follow up the patients based on their treatment. This made communication clear and patient details were tracked down easily without any misinterpretation.

Booking for VIP’s & Emergency Patients

Managing VIP’s around the city seemed difficult for Bhaktivedanta Hospital. This lead to a situation where the hospital and the patients found a hard time in Communication. They were also facing a few difficulties in appointing and scheduling emergency patients.

That’s where MocDoc stepped in and offered a solution by providing restricted access on VIP’s appointment to the hospital, where the staff will be responsible to book appointments for VIP’s and emergency patients without any delays or difficulties. So through this we also ensure the privacy of the patients arriving at the hospital and also the waiting time of the patients was drastically reduced.

Managing the Queue

Bhaktivedanta hospital was facing difficulties with their queue management. For instance, there was a lot of confusion in deciding if the patients having appointments or if patients holding tokens should be given preference since the hospital was following the call and token system. So the hospital faced some issues in managing Queues.

After implementing MocDoc HMS software each and every appointment was perfectly scheduled in order. These appointments are viewed by the staff who is in charge of the appointment section. Also, we provided additional features which made them classify patients based on their needs, this reduced the workload drastically.

Payment Processing System

Since Bhaktivedanta had offline software for appointment scheduling, processing payments through online is not possible also Bhaktivedanta followed Manual procedures for appointment scheduling and payment processing. This was difficult for Bhaktivedanta to keep track of information about patients and payment details.

MocDoc helped Bhaktivedanta by providing a payment gateway for the patients through which they were able to make payments and also Bhaktivedanta found it easy to manage patients transaction details. Even MocDoc allowed the patients to make multiple appointments and at the same time maintain privacy in the transaction.

Benefits :

  • Appointments are made easier by patients from anywhere

  • Human-Error is completely removed

  • Payments were made much easier and secure by patients

  • Problems on administration were completely restored by MocDoc

  • MIS Reports for OP Management & Hospital Management was implemented to track doctors and patients.

  • Both patients and the Hospital gained satisfaction in using MocDoc HMS

Result:

By using MocDoc HMS Bhaktivedanta hospital has improved their appointment and scheduling operations. We also helped them to resolve their minor and major problems among patients with the help of our trained team. Thus in a world full of competition, MocDoc always pursues to attain Customer satisfaction.


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Related Articles




Hospitals are rarely a single department entity. They usually span across multiple specialties focusing on different areas of treatment, such as pediatrics, neurosciences, gynecology, etc.

There are also various departments taking care of the day to day running of the hospital, such as maintenance, accounting, billing, operation theatre, and management. Each of these departments consists of many people carrying out various tasks, which can range in complexities from brain surgeries to fixing the overhead lamps.

And a single organization may have hospitals across multiple locations, making it difficult to manage them all. A hospital management system helps you to manage the enormous complexities of efficiently managing the hospital in a sustainable manner.

Even though hospitals span across a number of different areas, in the beginning, it usually involves only a couple of departments and just the basic number of people required to manage them all.

In such a case, a simple management system, with the capacity to deal with relatively fewer data would work. But as a hospital starts growing, incorporating more specialties and treatment facilities, this system may not be able to deal with the huge flow of data.

A hospital management system that could easily be scaled up could make this whole process much faster and easier.

As the number of departments and the employees grow, the management system would also grow to accommodate the conditions created by the growth, thus aiding the growth of the hospital, instead of being a hindrance.

Scale up - The role of a cloud-based system

A cloud-based online system has a lot of advantages compared to an offline system when it comes to scaling up. They could easily be updated to add more departments and employees, without having to reinstall the updated version in all the systems in a hospital. Instead of making changes in all systems in a hospital network the changes would have to be made only by the software providers. And since the software and its interface remains the same, there is no need to allocate extra resources to train the users.

A cloud-based system would also be much more efficient in case of hospitals in multiple locations. As new locations come up, the software could simply be updated to include them, and here also, the existing management network could seamlessly be integrated without any additional training. The data generated from all the hospitals run by the same organization could be integrated and analyzed, to improve the overall performance.

This would allow for better purchase decisions, as requirements for the entire chain of hospitals could be understood and remedied in bulk, thus helping make much better business transactions and therefore, improved efficiency for the entire network.

Resource management and reduction of wastage :

A good hospital management system would also help to prevent any unwanted wastage of resources. An efficient management of the inventory, of the various pieces of equipment, disposables, would cut short the resources otherwise wasted. In the process of scaling up, there is usually an increased wastage of resources, due to the purchase of excess materials to prevent a shortage. With an efficient system, such wastages could easily be detected and avoided. This could provide for a smooth scale up from a small hospital to a large network of hospitals, without excessive spending.

Scaling up - Understanding the data generated :

A common problem associated with the scaling up of any system is the overwhelming amount of data generated from the various subsystems. For a hospital with its already large amount of data generated a scale-up could be a headache without an adequate system to manage the data. Every bit of data has to be analyzed and compiled into a manner which is easy to understand, so as to make correct decisions at every corner.

An efficient hospital management system would make this entire process a cake walk by managing the data generated in real time in a smooth and easily understood manner. In a good hospital management system all the data from the various departments, regarding all the matters from procurement of materials, human resources, energy requirements to billing, accounting, and inventory management is compiled and represented in a meaningful manner, and this leads to quicker and easier decision making process, and therefore an easier, smoother and efficient scale up.

Management of the extra human resource required for scale-up :

Efficient running of a hospital requires that all the stakeholders play their roles, and for enabling this, they should be able to manage their work, in an easy and intuitive way. A good hospital management system allows the smooth delegation of work and allows easy access to the information required for the task.

For example, it should allow a doctor to enter the information regarding a patient and their treatment regime, and it should also allow the pharmacist to easily track the inventory. With an efficient system, it would also be able to evaluate the work done by them. Such easy management of the entire workforce, without causing any hindrance to them, but help them for this, would enable the hospital to grow up.

In short, a good hospital management system would make it easier to scale up the hospital network by easily managing the resources, avoiding wastage, making an efficient workforce, and a better management of data. Such a system could provide a hassle-free care for the patient, and make everyone’s work much easier.

 

For more information, visit MocDoc HMS

Scalable Hospital Management S...

Hospitals are rarely a single department entity. T.....  Read more


Billing software is one of the essential software used in the healthcare industry. It is also called as the medical practitioner's lifeline. Therefore, it's vital you choose the right hospital billing software that offers the fantastic reporting system to manage the cash flow as well the payment time speed.


The new hospital billing software helps to manage both insurance needs as well as patient payment reliably which not included in other software.


Uses of Hospital Billing Software in HMS:


  • Each part of the Hospital Management System is integrated and automated effortlessly, and it also provides the opportunity to move forth and back from different data and reports.


  • There is no loss of bills and data.

  • Secure and safe reporting system.

  • There is a financial dashboard that tracks the practice health efficiently.


  • The web-based practice management used for managing and collecting the bill from any place efficiently, you can use and maintain this software in every area where it suits you best.


  • Automated Data backup is enabled.

  • You can view your daily schedule from anywhere.


  • You can easily understand the financial practice health of the practitioners, and the report makes it easy and efficient. The user features used for deciding the right information to share.


  • The software offers the Enabled visualizations in the form of figures and graphs.

  • You can track revenue, payer performance, and related ones.

  • You can easily customize and display them in the excel format.

  • The software can deliver a report on a daily or monthly basis as per the requirements.


What are the Types of Billing in HMS?


There are various departments which use billing in Hospital Management system to improve the billing facilities in the hospitals. Some of them include


  • Registration and Consulting Billing

  • Pharmacy Billing

  • Laboratory Billing

  • In-Patient Billing


Registration and consulting Billing:


  • Hospital billing software prebooks appointments for the patients they provided in advance for both follow-up patient as well as new patients.

  • Hospital billing software generates bills for the certified lab and radiology services.


Pharmacy Billing:


Our pharmacy billing software deals with providing the retail sales of medical supervision to OPD patients, customers and also helps with the issue of medicines to the hospital inpatients. Our pharmacy billing software does the following features.


  • Able to offer an extensive collection of available drugs for the clinicians.

  • Able to sort our the alternative drugs for the drugs that are not available.

  • The software aids in interfacing with a database of drugs.

  • Our software pops up the drug allergy alerts easily.

  • The billing software interfaced for dispatched along with the pneumatic tube.


Laboratory Billing Software:


The laboratory billing software help to disseminate and record the information of the different performed tests. Here are some of the salient features done by our laboratory billing software.


  • Test setup and does the services.

  • Excels different tests and diagnostic packages.

  • Offers the resulting process from the sample collection process, recheck process and fetch from analyzer data.

  • The software does the recheck with the Sample Collections

  • Our billing software offers the status update of the labs after a clear analyzation.

  • The software works as per the NABL standards.

  • The software comes with a dashboard for TAT, authorization, progress works, tests, and parameters.


In-patient Billing Software


The software takes care of the patients who allocated in the ward bed after the registration, and this deals with complete services and treatment offered to the patients while they stay in the hospital.


The features of our in-patient billing software include


  • The software is capable of taking place the conversion from OP to IP.

  • The software takes care of the patients by allocating the bed, offers the consultation for intern departments, tracks patients in the hospitals, deals with the bed transfers.

  • The software maintains the patient billing sheets.

  • The software comes with the dashboard for discharge summary, patient access, billing audit and activities and much more.


Track Profit and Loss Statements Easily:


The Hospital Management system products come with tally integrations, and therefore you can easily track and manage the expenses. The billing software in the Hospital Management system also monitors both the profit and loss statement so that you can quickly identify what lags in your Hospital information management.


For more information about MocDoc HMS Click Here



Things to know about Hospital ...

Billing software is one of the essential software .....  Read more



HMS covers three aspects in managing the hospital, they are Operational, Financial and Clinical Aspects. If you look at Hospital Management Software, most of the software cover only operational and financial aspects like billing, inventory management, patient registration, scheduling, and workflow management. Hospitals when evaluating HMS software gives much importance to operational and financial aspects and less importance to clinical records.



This blog talks about the importance of focusing on clinical records, otherwise knowns as Electronic Medical Records (EMR) in HMS.


What is EMR?


EMR is called Electronic Medical Records (EMR), which include the information regarding the patient's medical history like their treatment as discrete medical practices possess them.


When considering individual patients the EMR will indulge information like patient contact information (emergency contact), physician orders, allergies, insurance, and other billing information, surgical notes on various medical progress, prescriptions, vitals like weight, height, body temperature, BMI (Body Mass Index), etc., release information forms, medical facility appointments on past and future, treatment plans and Discharge summaries, etc.  


EMR constitutes different characteristics considering the medical practices which include their functioning system to all other medical care procedures.


Apart from the software platform benefits, the Electronic Medical Record Systems also provides many other prominent pieces of information to care.


Coordination procedures connecting receptions information and transfer departments, the software, personal use rules of the organizations, training, and education established plans are some of the well-established components of the Electronic Medical Record System.   


Benefits of EMR for the Medical Practice


Below are some of the advantages the Electronic Medical Record bring on the Medical Practices.


  • Capable of transferring information of the patient from one department to the other quickly.

  • The digital record environment helps to save much space.

  • Through EMR you can quickly enhance the serves number of patients for the improved productivity and workflow of the patients daily.

  • The medical practice with reduced errors leads to vast improvement in patient care as well as the result management.

  • The operational cost is much reduced with EMR especially for expenses made for overtime labor and the transcription services.

  • With EMR, the electronic medical records can be customized and are scalable.

  • The capability of providing any advanced clinical documentation and e-prescribing.  

  • The efficient and accurate process of billing with their advanced healthcare practices.


What Benefits does EMR provide for the Patients?


  • Improvement Patient Treatment and other Diagnosis of diseases.

  • No chances for significant errors in a patient health record.

  • Rapid decision-making responses and patient care from different medical professionals assigned for individual patients.


What are the Essential Core Capabilities of the EHR?


The Electronic Medical System indulges seven different core capability namely.


1. Health Information and Data:


With EHR, you can access any essential information of the patients, their allergies, diagnosis of their diseases, medications, lab test results, etc. quickly, this provides the clear idea for the custodian or minder to decide on the treatments promptly.


2. Result Management:


People who take care of the patients are provided with multiple settings regarding the patient care, and this will undoubtedly improve the effectiveness of the care and safety of the patients reliably through the quick access of past and new test results.


3. Decision Support:


The computerized EMR system makes use of the Prompts, reminders, alerts for the various benefits like providing the complementary clinical practices with improved compliances, possibilities of regular screenings and also capable of taking other vital methods, natural treatment and diagnosis and also helps to identify the possible interaction of the drugs, etc. precisely.


4. Electronic Connectivity and Communication:


The Improved care continuity, enhanced timeliness of the treatment and diagnosis of the diseases, reduced events frequency, etc. are some of the critical benefits the Electronic Medical System provides for the secure, efficient and accessible communication between the patients and the providers.


5. Patient Support:


The various tools provided for the patients like easy access to their health records anytime, interactive health table and patient education, self-testing and home monitor methods, etc. helps to keep their diabetes and other chronic diseases under their control.


6. Reporting:


Electronic Medical System has plenty of advantages indulged in the HMS. One of the critical reason for 90% of the Clinician chooses EHR is for their reduced human errors.


For, E.g., if nurses and physicians have every minute details regarding their patient's history in their fingertip, then there might be no massive chances for the critical care and emergency treatment. By doing so, they will be able to calculate the patient's body conditions efficiently. As a whole, EHR security needs a fine tune in case of the substance abuse records and terms of the behavioral actions.


The detailed history of the patients will help in finding a new health care provider through the patient's current health state and with the medical history. They also support exchanging the patient information with healthcare facilities if the patients have not requested for them.


7. Integration


Electronic medical record (EMR) is not a standalone system rather it is a complete ecosystem with a number of integrations, making it a holistic solution for prevention, diagnosis, treatment, care, and management of medical conditions.


To know more about MocDoc HMS Click Here




Why your HMS should include El...

HMS covers three aspects in managing the hospital,.....  Read more


Hospital has become one crucial & mandatory part of the current digital world, and every human requires their services. In this case, the hospital must take good care of things to track the reports of their patients. Hospital Management System (HMS) is the hottest trend at present to keep track of every detail of the patients clearly and instantly.  

Hospital Management System is a software system that makes back-office activities, administrative, and clinical activities paperless. It means you can save plenty of time and money as they are capable of controlling every operation in the hospital. Healthcare IT solutions play a crucial role in enhancing the services in healthcare by managing bills, reports, and other activities of their patients.  

Technology act as a bridge between the healthcare system and people leads to excellent healthcare services. Many staff at healthcare centers is also gaining a good insight into the trending technologies to provide the best for their patients, like offering them needed comfort and time. There are so many modules that Hospital Management System offer namely  

  • Administrator - the main module of HMS, which holds every permission and right to handle different hospital modules. 

  • Patient Management: The module which deals with complete management and patient care related to OPD, Reception desk, Radiology, Laboratory, IPD, and more. Apart from this, they also control visitors, appointments, and other aspects of outdoor and indoor patients. 

  • Stores and Pharmacy: The module deals with medicine stock and other relevant records. 

  • HR and Personnel Management: The module manages the hospital payroll features like leaves, bonuses, incentives, substitute management payroll modules, daily attendance, payslips, salary, and more. 

  • Finance Management: The module is needed to eliminate the paperwork as the financial department is the one crucial part while considering hospitals. 

  • Clinical Services: It includes operation theatre management, housekeeping, dietary, waste management, ambulance management, mortuary management, maintenance, laundry, and more.  

How HMS enhance hospital productivity? 

There are many reasons to state how the Hospital Management System helps in increasing the productivity of any hospital. Here are a few of them below.  

Increases Decision Making:  

Hospital Management System helps the professionals in healthcare to check out the clinical documents, diagnosis, patient records, and other relevant things at a single view and therefore results in the healthcare professionals to make decisions at the right time.  

Enables Patient Interaction:  

The HMS software helps in strengthening the relationship between patients and doctors. It also helps in making it more interactive and also enhances communication for the right type of treatment.  

Appointments:  

The patients and other people who need to visit the doctor can schedule or book their appointment with their doctors online. It helps to save time and money for the people.  

Sharing:  

The HMS helps information sharing between specialists in healthcare.  

Decreases Human Errors:  

Hospitals need to be clear, and a small error can lead to critical issues. The Hospital Management System, as an automated process, helps in eradicating the mistakes in the medical reports.  

Enhances Data Security:  

The Hospital Management System is more secure and, therefore, no chance for data thefts to occur as it happens in manual systems. Healthcare centers and other hospitals can keep their critical information safe from hackers or unauthorized persons. Everything in Hospital Management is accessed by a controlled method and, therefore, no chance for errors.  

Web-based:  

Hospital Management System is web-based, and therefore, it is an affordable option.  

Payments:  

The Hospital Management System provides access to process claims and makes online payments easily.  

Technically Advanced:  

The HMS is advanced and, therefore, capable of handling every operation at a hospital. The healthcare system which sends electrical information about the patients is the most preferred option for many people as there are many choices like choosing their doctors, grab the reports of tests taken without any hurdles.  

What are your views about the Hospital Management System on Hospitals? Any other queries or information regarding HMS are welcome.

How HMS improves the productiv...

Hospital has become one crucial & mandatory part o.....  Read more