Introduction

In the city of Mumbai, Bhaktivedanta Hospital has already made an eminent growth since 1998. Now Bhaktivedanta hospital is known for its Multi Specialities in various fields such as pediatrics, orthopedics, ENT, psychiatry, and much more with a gross of more than 1500 happy patients leaving each day.

Overview:

The main reason why Bhaktivedanta approached MocDoc Healthcare Solution was to overcome the problems they faced in the appointment and scheduling of patients. MocDoc HMS provided them with the exact solutions that eventually solved all their problems. The following will list out the problems Bhaktivedanta faced and how MocDoc provided helpful solutions to overcome their problems.

Appointment Scheduling

Bhaktivedanta Hospital was using offline software to book appointments which caused them problems in appointments and scheduling, Adding to it they were still following the traditional practice of pen-paper which at times led to incorrect patient details.

MocDoc approached them with a solution by making Bhaktivedanta Hospital’s appointment scheduling effortless. We provided them with a “White labeled application” which was exclusively provided to the hospital to reduce workload and it made them produce good results in terms of managing patients and their appointments at the hospital. Our “Anytime Anywhere” accessing concept helped them to achieve excellence.

Interdepartmental Communications

Bhaktivedanta Hospital had plenty of departments operating it so the departments in the hospital were in need of proper communication between them and also the information needed to be carried out without leading to any miscommunications.

That’s where MocDoc helped Bhaktivedanta by providing a feature known as “Timeline View” which indeed helped the hospital to keep track of patient flows inside the hospital, and also helped the doctors to follow up on the patients based on their treatment. This made communication clear and patient details were tracked down easily without any misinterpretation.

Booking for VIPs & Emergency Patients

Managing VIPs around the city seemed difficult for Bhaktivedanta Hospital. This led to a situation where the hospital and the patients found a hard time Communicating. They were also facing a few difficulties in appointing and scheduling emergency patients.

That’s where MocDoc stepped in and offered a solution by providing restricted access to VIP appointments at the hospital, where the staff will be responsible for booking appointments for vips and emergency patients without any delays or difficulties. So through this we also ensure the privacy of the patients arriving at the hospital and also the waiting time of the patients was drastically reduced.

Managing the Queue

Bhaktivedanta Hospital was facing difficulties with its queue management. For instance, there was a lot of confusion in deciding if the patients having appointments or if patients holding tokens should be given preference since the hospital was following the call and token system. So the hospital faced some issues in managing Queues.

After implementing MocDoc HMS software each and every appointment was perfectly scheduled in order. These appointments are viewed by the staff who is in charge of the appointment section. Also, we provided additional features which made them classify patients based on their needs, this reduced the workload drastically.

Payment Processing System

Since Bhaktivedanta had offline software for appointment scheduling, processing payments online was not possible also Bhaktivedanta followed Manual procedures for appointment scheduling and payment processing. This was difficult for Bhaktivedanta to keep track of information about patients and payment details.

MocDoc helped Bhaktivedanta by providing a payment gateway for the patients through which they were able to make payments and Bhaktivedanta found it easy to manage patients' transaction details. Even MocDoc allowed the patients to make multiple appointments and at the same time maintain privacy in the transaction.

Benefits :

  • Appointments are made easier by patients from anywhere

  • Human-Error is completely removed

  • Payments were made much easier and more secure by patients

  • Problems with the administration were completely restored by MocDoc

  • MIS Reports for OP Management and hospital Management were implemented to track doctors and patients.

  • Both patients and the Hospital gained satisfaction in using MocDoc HMS

Result:

By using MocDoc HMS Bhaktivedanta Hospital has improved its appointment and scheduling operations. We also helped them resolve their minor and major problems among patients with the help of our trained team. Thus in a world full of competition, MocDoc always pursues to attain Customer satisfaction.




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A flexible and efficient Hospital Information Management System has a vital role in every hospital in the case of a health system. Healthcare professionals are adapting to the latest technology developments to keep their IT infrastructure high. HIS helps healthcare organizations to overcome any complicated challenges they face in the current healthcare industry. 

In this blog, let's check out what the Hospital Information System is and what other productive things your HIS should include, benefiting your hospital. 


What is a Hospital Information System?

HIS (Hospital Information System), otherwise termed a Clinical Information System, is an integrated and comprehensive information system developed to manage the financial, administrative, and clinical aspects of hospitals. Every hospital sticks with Hospital Management System software to manage their data related to hospital inventory and patient records efficiently. The hospital information system software helps in controlling the data in most healthcare departments, namely financial, inpatient, Operation Theater, nursing, radiology, clinical, laboratory, outpatient, materials, pharmaceutical, and pathology. 

 

Why do you need a Hospital Management System?

An efficient, cost-effective, and reliable system is needed, and they are considered to be any healthcare or hospital's backbone. One of them on the list is the hospital information system software. Let's check out the importance of the Hospital Management System below. 

 

●  Higher revenue management

●  Enhanced clinical decision making

●  The best way to make your hospital technically advanced

●  Enhanced data security

●  Eliminate errors and can monitor each detail instantly. 

●  Higher reputation through good quality ratings. 

●  An affordable option for every hospital. 

●  No chances of errors as HMS cut down the workforce. 

●  Increased retrieve-ability and data security

●  Enhanced efficiency and patient care.  

 

Hospital Information System Features:

The primary use of the Hospital Information Management System is to manage & take care of healthcare management. The Hospital information management system has brought up patients, hospital staff, nurses, and doctors to add all assets and information anywhere and anytime. The efficient and advanced hospital information management system has many great features, and below are some of them you have to look for while choosing a Hospital Information system software for your healthcare needs. 

 

Appointment:

For a patient to be on-boarded, hassle-free appointments are the first step they require. Appointment scheduling features help the patients book their appointments online from anywhere, which you can cut down the time and emergencies. 

Appointment Scheduling enables the patients to know the availability of radiologists, doctors, or other healthcare specialists. It means the patients can book their appointments online quickly based on the time they require to meet the doctor. This is open for both offline and online modes added with instant updates on the appointment scheduling process. 

The appointment feature enables the patient to have a family ID so that they can easily search for any appointment feature by simply selecting their family ID. There are different modes of payment support, and the amount can be paid through installment schemes. It helps to reduce redundancy. 

 

IP, OP, and OT all in one integrated:

Hospital Information Management System comes integrated with three critical features Inpatient, Outpatient, and Operation Theatre management. It includes MIS reports, asset management, ward and room management, nurse and doctor assigning, and more. Outpatient management deals with the management of every outpatient department's requirements. 

The outpatient appointment management makes sure that the workload is evenly distributed across different caregivers and doctors in the clinic. The benefit of appointment management is to encourage patient care through timely follow-ups, decrease unnecessary wait times, and enhance the relationship of the patient with the hospital. The hospital information management system supports various appointment creation through the call center, telephone, walk-ins, and online patient portals. The module is an innovative approach to help multiple doctors take care of their all-day outpatient management. 

Inpatient management services are to offer excellent quality care to patients who are in the vulnerable and acute stage of their ailment. The inpatient management module in the HIS takes care of module admissions, bed allocation and bed availability, discharge and transfer of patients, and more. The system records every medical doctor, physician, and other personnel involved in treating the patients, detailed reports of procedures provided to them, and other relevant things about them to remain traceable at any point in time. 

The hospital information system helps achieve economic efficiency and viability in the OT (Operating Theatre)/therapy management. The module helps to seek shorter documentation and operation when compared to the typical intervention results. MocDoc operational theatres management system helps decrease the administrative and organizational burden on every personnel like doctors, physicians, nurses, etc. in the OT.

 

Billing and Insurance:

The billing process involved charges like patient registration, doctor fees, tests conducted, and more. Before a patient gets discharged, the family should pay the bill in time. Here comes HIS, which plays an important role. It helps to make the process faster and error-free. The Hospital Information system software enables the staff to enter insurance discounts, service prices, and other additional charges. It is now matched with the particular treatment or service made to the patient. With the help of code, the costs are entered and also enabled the automated billing process. 

When it comes to insurance claims, the hospital information management system helps to make the process faster and easier. It makes use of unique billing codes for different procedures to ensure the process is moving in the correct way when the insurance is submitted to the respective insurance companies. HIS takes care of every process in insurance claims like insurance auto-detection, insurance templates, and tax calculation as per country, and more reliable.  

 

Laboratory integration:

Laboratory Integration in HIS will deal with sample collection, machine interfacing, and more. There are many apps like the phlebo app, runnr app, etc. to make the laboratory integration process more accessible. Laboratory management HMS module helps to broadcast and record the information about the performed tests. 

The lab management module in the Hospital Information System software handles custom reports, credit settlement, analytics, order management, smart notifications, detailed MIS reports, and apps. We tailor analysis and lab management solutions for your requirements that can upload reports, log reports, manage hospital blood banks, and write findings. 

The laboratory management module is integrated with the core HMS to take care of the workflow process for every patient of our hospital and record the information about the performed tests. 

 

Pharmacy integration:

The Hospital Information Management System Pharmacy Integration module takes care of stock management, inbuilt tax calculations, auto expiry alerts, barcodes, and more. The pharmacy management module in HMS helps to control different pharmacies. The pharmacy management module handles prescription integration, stock management, intelligent reports, stock moments, and more. A whole pharmacy can be managed through the HIS pharmacy management module. It can also be integrated with the central billing. Once the patients receive the medicines from the pharmacy, the charges will be transferred automatically to the patient's billing. 

 

Specialty based modules:

There are centralized reporting tools in the Hospital Information System for PACS, X-rays, Ultrasound, CT scans, and more. They are also compatible with other various imaging technologies to deliver the perfect results. Only authorized persons will be provided authentication to check the reports. Digital imaging includes a simple procedure in the form of organ diagnosis. Radiology, dental, oncology, IVF ART, and cardiology reports are easily understood by this technology. With the help of the patient code or family ID, the patient can log in to the feature and check their report status. From booking appointments for diagnosis to checking results, every process is made more accessible with this feature. 

 

Integrated interface and distinct user roles:

The Hospital Information system offers people privacy and data security. Implementing them will help to empower clear and smooth functionality. HIS is one of the cloud-based software, so there is no chance for breaches to occur as everything is interlinked with each other. It means the patient data is safe and can be accessed only by limited people with authentication. The data is stored on the cloud or server and, therefore, is completely secure. To know more about data privacy and security, you can check here.

 

About MocDoc Hospital Information System:  

Automate any processes, including financial auditing, regulatory compliance, scheduling, appointments, and billing with the MocDoc hospital management system. Enhance your healthcare service quality with our custom hospital information system software.  

MocDoc is a leading-edge, informative, and cost-effective hospital information system software that offers focused, actionable, and insightful data. We provide an all-in-one solution that can be customized and deployed for any healthcare institution or hospital, providing the right state-of-the-art services to the patients. MocDoc HMS enables seamless integration with any of your systems like LIS, PACS, EMR, RIS, CDSS, and more.

 

How are we unique? 

● Optimize, manage, and track personal and financial hospital resources

● No chance for duplicated patient files and data.

● Optimize different allocation of resources, namely beds, rooms, and doctors.

● Manage lab tests, and consultation of different specialties like cardiology, obstetrics, general & family physician, IVF, ENT, and more.

● Build actionable treatment plans with reminders and targets for patients, staff, and doctors to enhance adherence.

● Manage appointment time slots and timings by lab, clinic, and doctor.

● Access to your portal through our mobile apps.

 

As a whole, MocDoc Hospital Management System software will help you to streamline accurate reporting, enhance quality control, 24/7 customer support, budget-friendly pricing, enhanced time management, transparency, visibility, customer services, management visibility, and a single database management system. MocDoc always has its complete focus on customer satisfaction, and we consider them our priority and make sure to keep them satisfied with our services and products. 

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The famous Kaiser Permanente installed the nation's significant and all-inclusive EHR (Electronic Health Record) before a decade. The decision was taken together by the medical groups and the health plans, implementing it was extortionate as well as arduous because of the larger size of the Organization.


Motivating and training staffs and physicians, many lives are saved with the combination of an integrated medical care delivery system and data analytics.


Few clinicians have the right to access the All-inclusive Electronic Health Record which indulges every medical information of the patient and also lets you know about the potential medical errors and care gaps before it go viral across the globe.


Integrating them was tedious as well as expensive, but this is the right way to maximize the care provided to the patients around. Here are a few lessons popped out below regarding the experience in the EHR for the investments as well as for other health systems.


Make the EHR All-Inclusive:


The next step in EHR is to hire individual preferences for separate specialties to get benefits with the physician acceptance. For example, every clinician made use of the document to identify the patient's problem apart from analyzing a single body diagram. Each specialty has its description; as a result, the primary care clinicians reviewed and submitted two separate set of their analysis.


When considering the EHR, they derive the entire information provided, and all patients get benefited through the information sharing across different specialties rather than going through the complete documentation. The complete EHR incorporates with the patient's totality and then communicates their entire information to all clinicians who take care of them, unlike the other office-based stand-alone systems.


If all clinicians receive the same data, they can easily find out the problems and rectify them regardless of if they work in any specialty departments.


Acquire Clinicians Onboard:


Most of the large multispecialty hospital medical groups are paid only on an annual basis, and this is one of the biggest challenges every clinician face with the EHR adoption. At present, most EHRs designed to code and bill instead of the clinical practices, this makes the clinicians slow down and also results in fewer patients care.


The experience was completely different, and the clinicians received data from the EHR cumbersome, which helped the physicians to identify the advantages and disadvantages of the patients. They can easily have access to studies apart from searching for the best radiologic studies.


The clinicians found difficulties regarding the added time that requires to study the new system, so the plan got changed and focussed on reducing the schedule by half during the phase of implementation. By doing so, many of the physicians found many advantages which lead to exposure.


Build Trust:


Physicians need to trust their leaders for the successful operation change, and this leads the process to gain the physician trust.


Keep in mind the other Employees who use EHR system.


Medical assistants use EHR more on their work, they do not need more documentation, and they can make use of the system to check out the clinical benefits.


When a patient visits the hospital, they make use of the EHR system to look for the preventive care gaps and address them correctly. For example, if a lady was overdue for a blood cancer screening, they call the GYN/OB for scheduling an appointment, this makes them recognize the medical assistant and the contribution they made.


Offering Ongoing Technical Support 24./7


If people use new technology, they need instant help if they got any queries on using them. To perform the instant support, there is on-site and immediate technical assistance to the users, and this is the right thing to make use of the EHR system while preparing for any training classes or other live settings.


In the starting weeks of performing live in any medical center or other specific departments, clinicians who already implemented the system application successfully in any different location can act as a consulting expert and make them available to the clinician's colleagues. It also incorporated additional IT staffs so that providing consultative support for the users are done efficiently and immediately following the implementations.  


EHR implementation should be a capital program, and you invest more and also achieve the ROI (Return on Investment) at the right time. Once after the execution, the EHR system allows clinicians to treat their patients in hospitals, offices, emergency departments, and other areas faster than the past.


The comprehensiveness of the EHR data helps in facilitating the total work of data analytics, best practice evolutions and the effort put for implementing the EHR system allows patients to avoid many complications from various deadly chronic diseases.


Make sure you follow the above things if you are ready to implement Electronic Health records in your hospital.


To know more about MocDoc HMS Click Here




Things You Need to Know Before...

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When you decide to implement a hospital management system in your hospital, the next step is to decide which system you want to use. Even though researching on the internet and going through the product catalogs of many software providers may tell you what to look for and what features are offered by different companies, it may not give you a complete picture. This is where an HMS product demonstration will be useful. Most companies provide free hospital management systems demos to prospective clients. A free demonstration of the software is an excellent way of knowing what exactly you will be getting when you finally purchase the software. It is like taking a test drive before you buy a car, and like a test drive, you need to know how to best know the software during the demo.


Understand your hospital

For getting a good hospital management software demo, the first step is to get a complete understanding of your hospital. Since you have already decided to get an HMS, you must have done most of your homework. But you need to know what features you will need when you implement the HMS. For HMS to achieve its full potential, the system should meet the requirements of all the users from the hospital administrator, to the lab technicians. To ensure this, discussions will have to be held with the users to get their input. The benefits of these discussions are two-fold. The requirements of different departments will be different and you will be able to know what everyone wants. The other benefit is that the employees of the hospital may have previous experience in using different kinds of HMS, and you will get a lot of insights into the advantages and drawbacks of different systems. And this information will come in handy while getting the demonstration.

Having a thorough understanding of the workflow is also very important. Usually, different department heads will have their ways of managing their departments. This is important both while getting a hospital software demo, as well as when you are implementing the system. Most HMS systems are customized around the workflow in a hospital, and company representatives will need to get a fair idea to provide you with a good solution. So it’s better to have all the answers ready when you’re getting the HMS demo. This will also help you when you implement an HMS system in your hospital


Online demo

Software providers sometimes provide demos on their websites, and this is a way for you to know the software before a face-to-face demo. You can use these online demos to learn the general features of the HMS system. Once you have gone through this demo, you will know what questions you have to ask the company representative. Online demos are free and the least time-consuming way to evaluate software, even though they may not be complete.


Questions you should ask

Once you have talked to other hospitals that have implemented  HMS or if you’re already using an HMS, you are probably aware of the general features all the HMS systems have. So before the demo, you need to keep in mind the problems at your hospital you’re trying to solve, and the features you’ll need to use this. The problems could be the ones faced by doctors or patients, such as difficulty in scheduling appointments, or they could be business problems, such as low returns or pilferage from the pharmacy.

A hospital management system demo usually takes around 45 minutes and starts with an introduction to the software company. After this, the company representative may ask you about the problems you are facing. Most companies are willing to customize their software for your needs, and you have to make the best use of this. Once you have explained the difficulties your hospital is facing, the representatives will probably explain some of the features they have that can solve these issues. During the demo, if you’re already aware of the general features, it is better to focus on these key features to make a good decision.  

There are no set rules on how a demo is conducted, so ask all the questions you have regarding the software. The point of getting a demo is not to make a decision then and there, but to understand all the features of the software. It’s also vital that all the stakeholders understand the software before making a decision, so have representatives from all the departments for the demo. Before deciding on a system, get demos from multiple companies, compare the software, and then decide. 


To learn more about HMS systems and get a demo, visit Mocdoc Hospital Information Management System

Hospital Management System Dem...

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Social Media has brought tremendous changes across every platform, including the healthcare industry. It has completely changed the way patients perceive and interact with their physicians and hospitals. Having a good connection with patients and maintaining proper communication flow between different doctors, physicals, and other healthcare professionals is critical for the success of any medical center or hospital.

Social Media helps to improve patient care, enhance the relationship of the hospital with the public, increase current patient satisfaction, and draw the right potential patients by enabling medical professionals and doctors to share and interact with information successfully. This blog will deal with how social media play an essential role in enhancing the performance of hospitals.

 

How Can Hospitals Utilize Social Media?   


The Spark Report Survey states that 41% of the respondents declared that Social Media plays a vital role in affecting their choice of a specific medical facility, hospital, or doctor. Mayo Clinic and other similar organizations already have started making use of social media strategies to serve their patient’s needs in a better way.

 

The engagement between physician and patient:


Social media advocates have stated that social sites like Facebook makes the process of communication easier with patients as well as have an important role in establishing a stronger relationship between physician and patients. Some facilities find this easier to create a patient group that supports chronic disease management and also provides the right information. It has also made it more accessible for patients to reach out to their doctors and physicians to know extra details about their health even after a visit.

 

Marketing with Social Media:  


Social Media sites play a significant role in marketing your facility in different ways. One example is you can make use of social media to pick the best managers for your hospitals, and therefore, you will be able to expand your pool of job applicants. Websites like RateMD can be used as an essential resource to advertise and promote the facility. You can also ask your happy patients to provide positive reviews for your hospitals and medical centers so that your facility can be more searchable on the search results, which leads to more referrals.

 

The collaboration between Physicians:  


Few social media sites enable providers to share resources and information with colleagues which can be used while treating patients with unusual symptoms or chronic conditions. Online collaboration of this kind is more beneficial for rural area facilities where there are difficulties for certain specialists to come.

 

Managing an all-inclusive Medical Imaging Program:


Whether it is ultrasounds, MRI scans, CAT, or mammograms, digital imaging is considered to be an invaluable part utilized in medical centers and hospitals. Managing an all-inclusive imaging program indicates implementing Hospital Software which helps doctors and physicians to monitor the patient’s complete health easily. With the help of social media, you will be able to implement a digital imaging program quickly. Distinctive images like X-rays and MRIs can be shared with social media platforms from the doctor’s workstation easily. The physicians can also upload pictures to Facebook, Twitter, and other social media accounts in a secure way, which is HIPAA compliant. Physicians, doctors, and radiologists can share the images on social media sites for teaching and second opinions.

 

Providing Exact information to the patients: 


Most of the hospitals have a website and blog. If a hospital has a relevant and engaging blog, then it’s the best way to reach out to the current patients as well as the prospects. Whether the content is written by staff members or outsourced, it’s significant to present materials that represent the services and skills offered by the hospital.

 

There are many ideas to consider when rebooting or planning your social media strategy. Only you know what your hospital community needs. Make use of every social media benefit in your hospital so that you can reach your goal. For more information, keep in touch with us. 

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