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Aravind Kejriwal recently directed the health officials in Delhi to develop a hospital management system of global standards. While hospital management systems have been in use for a while, there are currently no rules or regulations that lay down the standards for them in India. In the US electronic health records are regulated by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and the Health Insurance Portability and Accountability Act (HIPAA Act). 

In India, even though only the IT Act of 2000 applies for electronic health records, the Ministry of Health and Family Welfare have recognized the need for electronic health records and periodically issues standards for them, for the purpose of promoting interoperability, technical innovation, participation by vendors and other stakeholders, and to support the evolution and timely maintenance of adopted standards. 

Besides these guidelines, some other key features also play a key role in making a hospital management system best suited for the Indian healthcare sector. Let’s see what the specific requirements for a hospital management system in India are. 

Aadhar as an identifying document. 

According to the recommendations by the Ministry of Health and Family Welfare, the electronic health record of a patient must have the provision to include UIDAI Aadhar number as the preferred identifier. In case Aadhar information is unavailable, the ministry recommends the use of a local identifier (as per the scheme of the healthcare service provider) and a photo ID issued by Central or State government. The system should have provision to accept a minimum of two IDs when Aadhar ID is not available. In the case of unidentified patients, a local identifier may be used, and confirmed identifiers inserted later when available. The government recently opened doors for integrating Aadhar with any software, but the software needs to meet certain criteria. While the recommendations are not implemented on a mandatory basis, it may become so in the future and therefore it is better to get software that follows them.

Support for GST

The Government of India recently passed the Goods and Services Act(GST) and many healthcare services come under its ambit. One of the important and commonly used aspects of hospital management software is billing. There are software that carries out the sole purpose of billing, while most hospital management systems come integrated with it. With the implementation of GST, along with other service providers, healthcare providers such as hospitals and clinics are required to comply with the norms of GST. So it is important that a hospital management software is able to handle the billing according to GST norms, and integrated with GST filing software. 

NABH accreditation

Formed in 2005, National Board for Hospitals and Healthcare Providers is part of Quality Council of India and is the principal accreditation for hospitals in India. NABH accreditation is becoming more and more important with the rise in medical tourism and patient awareness about their rights. Unlike ISO certification, NABH accreditation is specific to the healthcare industry and focuses on competency in terms of staff, equipment, premises, etc. For NABH accreditation of a hospital, the information management system of the hospital should meet the necessary criteria. This includes that the records of every patient are complete and accurate. It is necessary that the policy measures are in place to ensure the data integrity, confidentiality and security.  A hospital management system plays a crucial role in this. An HMS that can safely manage the patient data in a safe and secure manner, and keep it updated in a timely manner can make this process much easier. The HMS must assure data redundancy and integrity and should be secure against data loss or theft, for the hospital to easily achieve the NABH accreditation. The HMS system must be capable of generating the data points that must be submitted for NABH accreditation. 

Sending info to local government

Hospitals have to send certain information, such as birth rates and death rates, to the government periodically. This is required for keeping track of the population and related statistics. Sometimes during a disease outbreak, government health officials will need accurate data regarding the affected individuals to tackle the issue effectively. One of the primary functions of a hospital management system is the effective management of data. It should be capable of storing, retrieving and updating the information easily. With a system that can easily sort through the relevant data, the required data can be collected and sent to the health officials easily and in a timely manner. Without an effective system, the hospital staff will have to manually go through a mountain of data, wasting time and resources. 


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With advancements in AI, digital assistants are becoming more and more capable. What started as an advanced voice-based search device, has now become capable of helping us manage our daily schedules, book appointments, make reservations, play songs, and it may one day act as a complete assistant to all of us. They were first seen in smartphones, in the form of Siri in iPhones and Google Assistant in android devices and now they’re coming in the form of standalone devices such as Amazon’s Echo, Google Home devices and Apple’s Homepod.

Digital assistants, like in every other aspect of our life, have a huge potential in revolutionizing healthcare by assisting hospitals, doctors and other paramedical staff in record-keeping, managing their appointments, and help in taking better care of the patients in an efficient manner. Artificial intelligence is assisting doctors in making better diagnoses, and advanced robotics technology is making surgeries more precise. Digital assistants may one day be as ubiquitous as a stethoscope in a hospital as they become more automated. Recently some hospitals in USA introduced Alexa skills, with which patients can book appointments and manage prescriptions.

Digital assistants for patients

People are becoming more and more dependant on their digital assistants on their phones. Recent stats show that by 2020, 50% of all searches would be done by voice search and 30% of all searches would be done without screens. This number is bound to increase with the increasing number of smart home speakers and increasing capabilities of digital assistants.

With the integration of digital assistants to hospital management systems, patients would be able to book an appointment with a doctor, just by talking to their digital assistants. Patients would be able to upload their health parameters such as blood sugar, blood pressure levels on a daily basis if their health conditions require it without having to visit the hospital or filling complex forms. This would enable their doctors to provide more accurate and reliable advice for their patients. They can also get the results of their lab tests without having to visit the hospital or lab. With advanced hospital management systems, patients can currently receive their test results in a PDF form, but as digital assistants become more ubiquitous, they would prefer asking their smart devices, instead of looking at their screens.

Digital assistants would also be able to assist in providing first aid with real-time advice from doctors and summon qualified medics in case of an emergency. There are unconfirmed reports of cops being called using amazon Alexa in case of domestic violence, and this shows the potential for digital assistants being helpful in case of a medical emergency.

How doctors can make use of digital assistants

Doctors are required to maintain clear records of their patients’ history. Clear and accurate records help to provide accurate treatment when the patient has any medical issues in the future. Doctors usually have to rely on shorthands, or transcriptions to make accurate records in the short time they have, and there is a chance that they may forget to add minute details when the records are made at a later date. This has been reduced to a large extent by the use of electronic health records, which are often made as easily filled templates, but with the use of digital assistants, doctors can simply dictate the health condition of the patient, and with the use of smart prompts, they can be sure that they didn’t miss any info.

The smart assistants also have the potential to help doctors better manage their appointments and schedules. Doctors can easily get the complete details of their appointments, the timings, and the schedule simply by asking their digital assistant.

Digital assistants for hospital administration

Hospital management systems have made it easy for hospital administrators to get accurate real-time information about the status of their hospitals, and manage it efficiently by making better use of their resources. But this also means they have to check their screens much more often, and this can become tiring on a daily basis.

With the use of a digital assistant, hospital admins can get quick reports of their hospitals, such as daily revenue, the total number of appointments, expenses incurred, and also about the stock of essential pieces of equipment, disposables, and medicines.


Alerts for emergency situations, such as when adequate doctors or paramedics are not available, or when essential supplies are running low, will ensure that the hospitals are making the best use of its resources.

If you would like to implement voice assistants to go with your hospital management systems, contact us 


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Introduction:

In the past few years, the HMS market has exponentially developed. Private healthcare hospitals and providers are interested in different investment opportunities and are looking for intuitive ways to enhance their ROI (Return On Investment).


Private and public hospitals & providers need to take the right decision regarding the investment in the right Hospital management system as well as demanding an excellent analysis deal. They should check whether HMS is capable of fulfilling their objective goals to provide exceptional support to their financial gains and their patients.


Let’s check for the several criteria you need to consider while choosing HMS system.


  • Brainstorming With Stakeholders

  • HMS Software Demo

  • HMS Customization & Stability

  • Data Transactions & HMS Software Setup

  • Upgradation & Support


Brainstorming With Stakeholders:


Before you go for getting the right hospital management system, please make sure you do some brainstorming with the stakeholders and vendors so that you will be able to choose the right HMS system for your hospital. Make sure every person in your hospital management is clear off getting the right things they need from the software.


Discuss and list out the ‘Need to have’ feature requirements so that you can choose the right HMS system without any confusions, and this will also provide a clear-cut knowledge of comparing the different pros and cons of various HMS vendors.


HMS Software Demo:


Do not get the Hospital management system from the Vendors without processing an online demo as they are considered to be the best method of validating the specifications of your products, and you can also know whether the HMS system will reliably useful for your hospital and patients.


Ensure you have a list of concerns and significant pain points in your hand before checking the online demo. During the demo, you should get the clear understanding about HMS System, how it can be used for delivering useful results and how to sort out different problems with this simple HMS System.


HMS Customization and Stability:


Even though you choose HMS system after checking out different features carefully, there are high chances of HMS system to miss some essential specialty you need. So it's important you go for the customized Hospital management system to sort out these problems.


Customization is considered to be the inevitable part of your automation journey, stick to the HMS system only if the vendors can develop the software to be customized as per the private or public hospital workflow.


Data Transitions and HMS Software Setup:


An entire implementation of HMS system will include pilot testing, basic setup and staff training. The conventional approach is that to get started with a deferential start and then reaching the greater prospection level of automation. Apart from that, the phased approach to the effective HMS implementation means that they are capable of reducing the hospital operations taken the day-to-day.


Its good to follow all the above factors before picking a HMS system for your private or public hospital, make sure you get prepared to know about the features to make the transitions of data painless and smooth.


Upgradation and Support


The HMS System, exposed to real-time scenarios and loads that mandate the hospital staff’s reputation after HMS software sale and implementation completion. There are many unanticipated and spontaneous issues which need to be handled correctly within the right service level agreement (SLA). Hospital reputation is essential for the organization to grow, in this case, HMS Vendor provides the proper support for the success. HMS systems include regular upgrade like other software, and therefore HMS software support is one of the primary vital factors to be contemplated when evaluating the proper HMS system.


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MocDoc HMS is happy to share that we recently received two recognitions from CompareCamp amongst an array of outstanding hospital management software solutions - the Rising Star of 2019 Award and the Great User Experience Award. The entire MocDoc team welcomes these accolades with pride and joy.

CompareCamp is an industry expert when it comes to providing SaaS reviews that dissect and compare software tools and features to enable users in making informed decisions when it comes to choosing the best software for their business.

The Great User Experience Award did not come as a surprise as our team deeply researched hospital management needs and tirelessly worked to create tools and features that dealt with improving core operations and streamlining administrative work and management.

We aimed to have MocDoc HMS make it easy for users to have a robust, comprehensive, and reliable hospital management software that can take on all their daily needs and concerns a day in and day out.

Providing a smooth workflow for an automated in-patient and out-patient administration was our priority as these group of tasks determine the level of efficiency and efficacy of hospitals. CompareCamp experts highlighted how intuitive the automation is with digital patient information sheets and dedicated portals where patients can conveniently schedule appointments online.

The intuitive automation, our advanced pharmacy management, and tools that allow for push notifications for laboratory results gained us more users. In turn, this duly garnered us the Rising Star of 2019 Award.

Knowing that our efforts are seen and that it truly brings more value to the lives of our users is more than enough for our team. The awards are but delightful bonuses. Trust that the entire MocDoc HMS team is ever empowered and will continue to deliver quality work to all.


For More Information Visit MocDoc HMS

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Hospital Management System is used to take the data from the patients and then store it for later use. The main goal of the Hospital Management System is to accurately treat as well as decrease overtime pay. 

There are various features included in the HMS. Some of the system functions include Registration, Patient check out, Report generation, and more. In this blog, let's check out the functional and non-functional requirements of the Hospital Management System in depth.


Functional Requirements: 

There are a lot of software requirements specifications included in the functional requirements of the Hospital Management System, which contains various process, namely Registration, Check out, Report Generation, and Database.

 

Registration Process of SRS (Software Requirements Specification) 

● Adding Patients: The Hospital Management enables the staff in the front desk to include new patients to the system.

● Assigning an ID to the patients: The HMS enables the staff in the front desk to provide a unique ID for each patient and then add them to the record sheet of the patient. The patients can utilize the ID throughout their hospital stay. 


Check Out of SRS: 

● Deleting Patient ID: The staff in the administration section of the ward can delete the patient ID from the system when the patient's checkout from the hospital.

● Adding to beds available list: The Staff in the administration section of the ward can put the bed empty in the list of beds-available.


Report Generation of SRS:

● Information of the Patient: The Hospital Management System generates a report on every patient regarding various information like patients name, Phone number, bed number, the doctor's name whom its assigns, ward name, and more.

● Availability of the Bed: The Hospital Management system also helps in generating reports on the availability of the bed regarding the information like bed number unoccupied or occupied, ward name, and more. 


Database of SRS: 

● Mandatory Patient Information: Every patient has some necessary data like phone number, their first and last name, personal health number, postal code, country, address, city, 'patient's ID number, etc.

● Updating information of the Patient: The hospital management system enables users to update the information of the patient as described in the mandatory information included.


Non Functional Requirements 

There are a lot of software requirements specifications included in the non-functional requirements of the Hospital Management System, which contains various process, namely Security, Performance, Maintainability, and Reliability.


Security:

● Patient Identification: The system needs the patient to recognize herself or himself using the phone.

● Logon ID: Any users who make use of the system need to hold a Logon ID and password.

● Modifications: Any modifications like insert, delete, update, etc. for the database can be synchronized quickly and executed only by the ward administrator.

● Front Desk Staff Rights: The staff in the front desk can view any data in the Hospital Management system, add new patients record to the HMS but they don't have any rights alter any data in it.

● Administrator rights: The administrator can view as well as alter any information in the Hospital Management System.


Performance: 

● Response Time: The system provides acknowledgment in just one second once the 'patient's information is checked.

● Capacity: The system needs to support at least 1000 people at once.

● User-Interface: The user interface acknowledges within five seconds.

● Conformity: The system needs to ensure that the guidelines of the Microsoft accessibilities are followed.


Maintainability: 

● Back-Up: The system offers the efficiency for data back up.

● Errors: The system will track every mistake as well as keep a log of it. 


Reliability: 

● Availability: The system is available all the time. 

Hope you got a clear idea on the functional and non-functional requirements and the features required by the hospital. Any other queries on the topic are welcome.


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