Aravind Kejriwal recently directed the health officials in Delhi to develop a hospital management system of global standards. While hospital management systems have been in use for a while, there are currently no rules or regulations that lay down the standards for them in India. In the US electronic health records are regulated by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and the Health Insurance Portability and Accountability Act (HIPAA Act).
In India, even though only the IT Act of 2000 applies for electronic health records, the Ministry of Health and Family Welfare have recognized the need for electronic health records and periodically issues standards for them, for the purpose of promoting interoperability, technical innovation, participation by vendors and other stakeholders, and to support the evolution and timely maintenance of adopted standards.
Besides these guidelines, some other key features also play a key role in making a hospital management system best suited for the Indian healthcare sector. Let’s see what the specific requirements for a hospital management system in India are.
Aadhar as an identifying document.
According to the recommendations by the Ministry of Health and Family Welfare, the electronic health record of a patient must have the provision to include UIDAI Aadhar number as the preferred identifier. In case Aadhar information is unavailable, the ministry recommends the use of a local identifier (as per the scheme of the healthcare service provider) and a photo ID issued by Central or State government. The system should have provision to accept a minimum of two IDs when Aadhar ID is not available. In the case of unidentified patients, a local identifier may be used, and confirmed identifiers inserted later when available. The government recently opened doors for integrating Aadhar with any software, but the software needs to meet certain criteria. While the recommendations are not implemented on a mandatory basis, it may become so in the future and therefore it is better to get software that follows them.
Support for GST
The Government of India recently passed the Goods and Services Act(GST) and many healthcare services come under its ambit. One of the important and commonly used aspects of hospital management software is billing. There are software that carries out the sole purpose of billing, while most hospital management systems come integrated with it. With the implementation of GST, along with other service providers, healthcare providers such as hospitals and clinics are required to comply with the norms of GST. So it is important that a hospital management software is able to handle the billing according to GST norms, and integrated with GST filing software.
Formed in 2005, National Board for Hospitals and Healthcare Providers is part of Quality Council of India and is the principal accreditation for hospitals in India. NABH accreditation is becoming more and more important with the rise in medical tourism and patient awareness about their rights. Unlike ISO certification, NABH accreditation is specific to the healthcare industry and focuses on competency in terms of staff, equipment, premises, etc. For NABH accreditation of a hospital, the information management system of the hospital should meet the necessary criteria. This includes that the records of every patient are complete and accurate. It is necessary that the policy measures are in place to ensure the data integrity, confidentiality and security. A hospital management system plays a crucial role in this. An HMS that can safely manage the patient data in a safe and secure manner, and keep it updated in a timely manner can make this process much easier. The HMS must assure data redundancy and integrity and should be secure against data loss or theft, for the hospital to easily achieve the NABH accreditation. The HMS system must be capable of generating the data points that must be submitted for NABH accreditation.
Sending info to local government
Hospitals have to send certain information, such as birth rates and death rates, to the government periodically. This is required for keeping track of the population and related statistics. Sometimes during a disease outbreak, government health officials will need accurate data regarding the affected individuals to tackle the issue effectively. One of the primary functions of a hospital management system is the effective management of data. It should be capable of storing, retrieving and updating the information easily. With a system that can easily sort through the relevant data, the required data can be collected and sent to the health officials easily and in a timely manner. Without an effective system, the hospital staff will have to manually go through a mountain of data, wasting time and resources.
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Hospitals are rarely a single department entity. They usually span across multiple specialties focusing on different areas of treatment, such as pediatrics, neurosciences, gynecology, etc.
There are also various departments taking care of the day to day running of the hospital, such as maintenance, accounting, billing, operation theatre, and management. Each of these departments consists of many people carrying out various tasks, which can range in complexities from brain surgeries to fixing the overhead lamps.
And a single organization may have hospitals across multiple locations, making it difficult to manage them all. A hospital management system helps you to manage the enormous complexities of efficiently managing the hospital in a sustainable manner.
Even though hospitals span across a number of different areas, in the beginning, it usually involves only a couple of departments and just the basic number of people required to manage them all.
In such a case, a simple management system, with the capacity to deal with relatively fewer data would work. But as a hospital starts growing, incorporating more specialties and treatment facilities, this system may not be able to deal with the huge flow of data.
A hospital management system that could easily be scaled up could make this whole process much faster and easier.
As the number of departments and the employees grow, the management system would also grow to accommodate the conditions created by the growth, thus aiding the growth of the hospital, instead of being a hindrance.
Scale up - The role of a cloud-based system
A cloud-based online system has a lot of advantages compared to an offline system when it comes to scaling up. They could easily be updated to add more departments and employees, without having to reinstall the updated version in all the systems in a hospital. Instead of making changes in all systems in a hospital network the changes would have to be made only by the software providers. And since the software and its interface remains the same, there is no need to allocate extra resources to train the users.
A cloud-based system would also be much more efficient in case of hospitals in multiple locations. As new locations come up, the software could simply be updated to include them, and here also, the existing management network could seamlessly be integrated without any additional training. The data generated from all the hospitals run by the same organization could be integrated and analyzed, to improve the overall performance.
This would allow for better purchase decisions, as requirements for the entire chain of hospitals could be understood and remedied in bulk, thus helping make much better business transactions and therefore, improved efficiency for the entire network.
Resource management and reduction of wastage :
A good hospital management system would also help to prevent any unwanted wastage of resources. An efficient management of the inventory, of the various pieces of equipment, disposables, would cut short the resources otherwise wasted. In the process of scaling up, there is usually an increased wastage of resources, due to the purchase of excess materials to prevent a shortage. With an efficient system, such wastages could easily be detected and avoided. This could provide for a smooth scale up from a small hospital to a large network of hospitals, without excessive spending.
Scaling up - Understanding the data generated :
A common problem associated with the scaling up of any system is the overwhelming amount of data generated from the various subsystems. For a hospital with its already large amount of data generated a scale-up could be a headache without an adequate system to manage the data. Every bit of data has to be analyzed and compiled into a manner which is easy to understand, so as to make correct decisions at every corner.
An efficient hospital management system would make this entire process a cake walk by managing the data generated in real time in a smooth and easily understood manner. In a good hospital management system all the data from the various departments, regarding all the matters from procurement of materials, human resources, energy requirements to billing, accounting, and inventory management is compiled and represented in a meaningful manner, and this leads to quicker and easier decision making process, and therefore an easier, smoother and efficient scale up.
Management of the extra human resource required for scale-up :
Efficient running of a hospital requires that all the stakeholders play their roles, and for enabling this, they should be able to manage their work, in an easy and intuitive way. A good hospital management system allows the smooth delegation of work and allows easy access to the information required for the task.
For example, it should allow a doctor to enter the information regarding a patient and their treatment regime, and it should also allow the pharmacist to easily track the inventory. With an efficient system, it would also be able to evaluate the work done by them. Such easy management of the entire workforce, without causing any hindrance to them, but help them for this, would enable the hospital to grow up.
In short, a good hospital management system would make it easier to scale up the hospital network by easily managing the resources, avoiding wastage, making an efficient workforce, and a better management of data. Such a system could provide a hassle-free care for the patient, and make everyone’s work much easier.
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Hospitals are rarely a single department entity. T..... Read more
Billing software is one of the essential software used in the healthcare industry. It is also called as the medical practitioner's lifeline. Therefore, it's vital you choose the right hospital billing software that offers the fantastic reporting system to manage the cash flow as well the payment time speed.
The new hospital billing software helps to manage both insurance needs as well as patient payment reliably which not included in other software.
Uses of Hospital Billing Software in HMS:
Each part of the Hospital Management System is integrated and automated effortlessly, and it also provides the opportunity to move forth and back from different data and reports.
There is no loss of bills and data.
Secure and safe reporting system.
There is a financial dashboard that tracks the practice health efficiently.
The web-based practice management used for managing and collecting the bill from any place efficiently, you can use and maintain this software in every area where it suits you best.
Automated Data backup is enabled.
You can view your daily schedule from anywhere.
You can easily understand the financial practice health of the practitioners, and the report makes it easy and efficient. The user features used for deciding the right information to share.
The software offers the Enabled visualizations in the form of figures and graphs.
You can track revenue, payer performance, and related ones.
You can easily customize and display them in the excel format.
The software can deliver a report on a daily or monthly basis as per the requirements.
What are the Types of Billing in HMS?
There are various departments which use billing in Hospital Management system to improve the billing facilities in the hospitals. Some of them include
Registration and Consulting Billing
Registration and consulting Billing:
Hospital billing software prebooks appointments for the patients they provided in advance for both follow-up patient as well as new patients.
Hospital billing software generates bills for the certified lab and radiology services.
Our pharmacy billing software deals with providing the retail sales of medical supervision to OPD patients, customers and also helps with the issue of medicines to the hospital inpatients. Our pharmacy billing software does the following features.
Able to offer an extensive collection of available drugs for the clinicians.
Able to sort our the alternative drugs for the drugs that are not available.
The software aids in interfacing with a database of drugs.
Our software pops up the drug allergy alerts easily.
The billing software interfaced for dispatched along with the pneumatic tube.
Laboratory Billing Software:
The laboratory billing software help to disseminate and record the information of the different performed tests. Here are some of the salient features done by our laboratory billing software.
Test setup and does the services.
Excels different tests and diagnostic packages.
Offers the resulting process from the sample collection process, recheck process and fetch from analyzer data.
Our billing software offers the status update of the labs after a clear analyzation.
The software works as per the NABL standards.
The software comes with a dashboard for TAT, authorization, progress works, tests, and parameters.
In-patient Billing Software
The software takes care of the patients who allocated in the ward bed after the registration, and this deals with complete services and treatment offered to the patients while they stay in the hospital.
The features of our in-patient billing software include
The software is capable of taking place the conversion from OP to IP.
The software takes care of the patients by allocating the bed, offers the consultation for intern departments, tracks patients in the hospitals, deals with the bed transfers.
The software maintains the patient billing sheets.
The software comes with the dashboard for discharge summary, patient access, billing audit and activities and much more.
Track Profit and Loss Statements Easily:
The Hospital Management system products come with tally integrations, and therefore you can easily track and manage the expenses. The billing software in the Hospital Management system also monitors both the profit and loss statement so that you can quickly identify what lags in your Hospital information management.
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Inspiring patients to reach your hospital is not much easy. It is significant to raise your patient base if you think you have to bring justice to all the pennies you have invested for your hospital. Effectively marketing your hospital can help you to bring much profit. You need to make sure whether the marketing you do for your hospital should not be controlled to sales support or brand building. The important thing is that you need to make a positive connection with the terms of your patients.
Hospital Marketing has seen a tremendous change for the past few years, and some medical facilities are making use of the hotel like comforts to pamper and attract potential patients. In this blog, we will deal with the useful tips you can follow for marketing your hospital.
Create a responsive website:
The most important thing every patient does while choosing a hospital is that they go entirely through the website unless and until your hospital is located nearby to their location. Significantly, you make a responsive website with useful health information rather than build a website that displays information about your team or hospital. It would be good if you list healthcare information so that patients themselves can take care of their family and themselves during an urgency.
Make use of SEO:
9 out of 10 people look for affordable or best hospitals online, know about the hospital, the doctor's availability, and other related information before merely visiting it. If you need to get listed while you search for the best healthcare clinic or practices, you need to make sure to use the power of SEO. The content editor and web developer focus on the effective keywords for your hospital to be listed on the top of the search engine results. You can hire an experienced SEO consultant and make the process more productive, more comfortable, and affordable.
Ensure your patients say Wow on your healthcare:
Branding is not just what you say about you to your customers. Its something that the patient or people say about you and your healthcare. Improve patient care, and make sure they keep your healthcare and treatment in mind for a long time. Ensure to provide them with attention and care so that they will speak for you and recommend you to their friends and family members too. Word of Mouth is the crucial thing you need to focus on.
Showcase your positives:
Show up your excellent work through videos, patient stories, testimonials, etc. on LCDs in your hospital waiting areas so that people and patients visiting your website or hospital will come to know about you more. Also, don't forget to post on social media, talk about breakthrough treatments in conferences, public forums, and interviews.
Use Social Media effectively:
Social Media is one of the essential ways through which you can make everything possible. Social media websites like Twitter, Linkedin, Instagram, Linkedin, Pinterest, can effectively improve the number of patients visiting your hospital as well as those are the best place where you can create brand awareness by choosing the targeted audiences and attract them to visit your clinic.
Utilize Internal Marketing too:
Every employee in your hospital is spokespersons. Grab your HR head to make use of it, create the experience of the employees great at your clinics, and make them talk positive things about the hospital.
Emails are efficient and powerful thing while it comes to marketing. Make sure your companies IT team is maintaining the email list of subscribers and share relevant and positive information emails regarding the illness of the patient. It indicates that you have proper care about your patients even after they leave your hospital. Maintaining a good and effective relationship and communication with high vale, helpful, and useful information is key to developing a powerful hospital brand.
Show your society and patients in general that you have excellent care about their well being and health. Also, show them you do not need them to go to a stage where they don't want to go to the hospital next time.
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