Aruna Clinical Laboratory
Aruna Lab was founded in the year 1994 by Late Ms. Aruna Rani, a revered medical lab technician. The microbiological laboratory was set up in Pondicherry with the sole aim of providing high-quality, reliable lab services to patients at reasonable prices.
As the glitches in manual handling lead to an array of problems in their processes, Mr. Azhagu, chairman of Aruna Lab, started looking into a complete solution for their business. He was fortunate to discover MocDoc, a software that he strongly believed would precisely fit their requirements.
Aruna Lab encompasses 7 laboratories and 1 collection center. Their work process involves the collection of bills from multiple centers, manually creating batch sheets and processing them individually. The offline software used by Aruna Laboratory was not flexible and did not have the capability to handle the labs at multiple locations. Such manual handling added up to their overheads in terms of transportation cost, and also increased the risk of billing errors. The manual processes led to an imperfect machine interfacing, which in turn led to delayed and erroneous results which brought down the credibility of the lab
Aruna Lab receives approximately 250 patients every day, and the entire process of billing was manually carried out at a remote destination. This was a challenging and time-consuming task. It was also not easy to handle multiple locations with the previous software.
As Aruna Labs started using the MocDoc laboratory information management system, handling multiple locations became a cakewalk. The billing process was made online and became fully automated.
Aruna Labs started segregating and billing their patients according to their geographic locations
And with the new automated process, Aruna labs bid goodbye to their machine interfacing issues. Aruna Lab started experiencing the real ease of MocDoc software with its automatic process taking over once the patient sample is given.
MocDoc is a user-friendly, intuitive online software for healthcare service providers such as hospitals, clinics, labs, and pharmacies. It is cross-platform compatible and is made available both for Android and iOS devices. Be it a single or multi-chain laboratory, MocDoc is a perfect fit for them in serving them with its many features. Upon implementing MocDoc software, Aruna Lab reaped a whole bunch of benefits of including:
Automated machine interfacing
Improved rate plan
Increase in patient count & revenue
Reduced errors in billing
Reduction in overall transportation cost
High security with no 3rd party access
MocDoc helped Aruna Lab in cutting down their operation hours significantly. It has promoted better transparency of work processes by eliminating third-party access to the account unless the owner’s permission is granted. The overall productivity and rate plan saw substantial improvement, and this resulted in an increased patient footfall. The overall efficiency of the network of Aruna Lab was improved by seamlessly connecting the labs at multiple locations using MocDoc LIMS. Aruna Lab was also able to enhance its credibility and branding.
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Investment in health is the best way of investment to lead a full and healthy life. People have started to invest in health and undergo health check-up regularly. People have started to realize that prevention is better than cure, and what better way to prevent than getting regularly tested and check on the well-being.
As the number of labs outgrows every day, utilization of machines to collect samples is also increasing. When labs get more samples to process from various sources, machine interfacing is helping labs in making their work easier and faster. In this blog, let’s discuss some of the best and modern ways by which labs can collect patient samples, avoiding all the hassle. The 4 efficient ways for lab sample collection are:
Walk-in sample Collection
Collection of the sample at Home
Business to business Sample collection
Franchise based sample collection
Walk-in Sample Collection:
This method of sample collection is the most personal easily accessible way to collect samples from patients. In this era of online-based life, it is a step towards betterment that laboratory tests are also made available with ease of access.
Patients can directly walk-in to the laboratories and give the samples. Labs will process the sample in the laboratory and give reports. In case, the samples need to be processed by main processing centers, the samples will be sent to the main processing centers and then collected back by the laboratories after the processing is over. Patients will be able to collect their detailed report from the laboratories they visited.
Sample Collection at Home:
For many patients, deviation in health is a sensitive issue. Sometimes trustworthy lab institutes might be far away from the patient’s home. This leads to long hours of travel and long hours of waiting for the test to be taken by patients. The whole process might be a bit demotivating for the patients and the increase in their stress.
In this case, labs will visit the patient home and collect samples for testing. Healthcare industry is reaching new heights by making it possible for patients to remain in their safe confinement and get their health tested at their comfortable time without physically leaving their home.
After collecting the samples it will be processed in the labs or sent to the main processing center and a detailed report will be obtained and sent to the patients.
Home Sample Collection is beneficial for:
Patients who are bedridden
Chronically ill patients
Business to Business Sample collection lab:
There are more competitors in the field of healthcare than in any other field. Their competition is that they perform better in serving for the health of other people. This service needs to be done in an effective and time-saving manner which would put the patient at ease with the laboratory.
Business to business helping for sample collection can help you gain more recipients and number of doctors recommending your clinic. Two or more businesses who are specialized in various fields of laboratory testing can partner up together and jointly help each other in each field. Big labs can partner with small labs and collect samples.
This way the businesses can direct patients who need specific tests in a diagnostic not available in their own lab but available in the partner's lab. Business to business sample collection can help them mutually gain a lot of patients and thereby trust in the system.
Franchise based Sample Collection Lab:
Establishing a fully equipped diagnostic center in a city is viewed more than a business opportunity and as a service to the better health of mankind. Such diagnostic labs should be working in their 100 percent capacity with state of the art equipment that delivers quality results.
Attaining such a high level of quality for sample collection lab is difficult if you start out fresh. It would be best to join an already established company and start a new franchise that can help in diagnostic sample collection.
Having a franchise with a top company in sample collection and diagnostics will help you better in getting more patients to the lab and better management of the center.
With the already established name and fame of the company, the job for you would be easy.
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Upgrading your clinical laboratory might be the latest enhancement you are implementing in your lab. This upgrade means you are automating the key functions to easily maintain the workflow. To make sure that your systems work in a smooth, harmonized and safe manner, consider installing a cloud-based Laboratory Information Management system in your Lab. The cloud-based LIMS is no doubt the best choice to make as it has many advantages. A few of which are:
The data stored in the cloud are fully encrypted, hence 100% data safety.
Cost saving as there is no need of server maintenance.
With effective data recovery, any data loss can be reverted.
No manpower required as everything is stored in the cloud, unlike physical servers.
Below are some simple tips to effectively manage your Cloud-based Laboratory Information Management System:
Implement a Cloud-Based Service Desk:
The most important step to do while implementing a cloud-based LIMS system is to provide a mini web page for clients to find information that caters to the need of every patient. The internet is the influence king of the virtual world; so most of your patients will visit your website first, before heading over to your lab. Set up a cloud-based service desk and assist your patients just like you would do in your physical laboratory premises.
Make sure the webpage has a live chat facility so your customers can chat about the types of tests they can do and laboratory locations. Providing a live chat facility can help you to follow-up in case the customers log out of the page suddenly. Also, features such as patient portals and customer portals empower your customers to download report through the website making them completely independent.
Ease of Mobility:
Investing in a LIMS mobile app or website is the biggest advantage that Cloud-based servers can provide a laboratory. Since the data is stored at a remote location and is not bound by the constraints of physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea.
You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go. With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction.
LIMS Staff Training:
It’s essential to train laboratory staffs to unlock the full power of your LIMS software application. To utilize LIMS software effectively, you can segregate the employees, department wise and provide training accordingly. Delegating one person as the head of training in every department can take the responsibility of providing LIMS related knowledge sharing and periodic training. LIMS software training can include configuration options, storage, and retrieval of data, managing your workflows and reporting. Staff training in each department is very important for businesses to succeed.
Increase Speed of Operation:
While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in an overall increased speed of operations of the laboratory.
Ease up the Implementation Process and Quality Indicators:
The constant check of quality to ensure stability in business is the major requirement for any industry. With clinical laboratory, it is more of a service quality check rather than product one. Hence, quality indicators are of utmost importance to a laboratory.
LIMS can monitor jobs like Sample monitoring, sample workflow process, patient visit count, inventory flow, cash flow, consultant performance, and overall business fluctuations over a period and analyze the metrics to issue performance-based documents. Then LIMS can develop standard quality indicators and key performance indicators.
These are the few steps in which you could optimize our laboratory functions by using cloud-based LIMS. By identifying your business metrics, you can now establish new grounds for business optimization with cloud technology.
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Running a productive lab smoothly is tedious. Whether you are dealing with multiple samples or if you have an excessive number of deadlines approaching, following the practical tips given below will help in managing your lab efficiently.
1. Keep an eye on your stuff:
Your inventory covers all the specimens and reagents your lab will need for diagnostic or experimentation analysis. An effective way of sustaining inventory is to use a tool which makes use of barcodes to identify, categorize, and track samples. Regardless, the labels you utilize for vials, racks, tubes, and boxes need to be suitable for the atmosphere in which they will be used. For instance, labels marked ”cryogenic” can come in handy for any reagents stored in freezers or cell lines or specimens stored in liquid nitrogen.
2. Sustainment is key:
Maintenance of the lab infrastructure is vital to ensure the durability of your reagents and samples. Refrigerators and freezers need to be sustained at the ideal temperature, Co2/O2 levels in each incubator should be controlled carefully, and the stocks of liquid nitrogen and other lab supplies must be replenished. Systems which can control your storage equipment, offering real-time notifications and updates while keeping detailed reports and logs of all parameter related activity can make this entire process automated, with minimal human intervention, and will ensure that no other thing is missed. These type of systems work with a cloud-based framework and can integrate all reports in a single place and will notify the lab personnel if anything goes wrong.
3. Stay Coordinated:
Spending time in workflow management will enable you to enhance sample traceability, track inventory, improve the overall personnel productivity, and more. Incorporating a LIMS (Laboratory Information Management System) is an excellent way to do this as it will note the movement of each sample during the testing process, monitoring its custody chain, and enabling users to schedule downstream processing, analysis, and testing in a smooth manner. Getting the most out of your LIMS by using barcoded labels is critical as both will aid in sample traceability and tracking.
Communication and coordination are also vital when incorporating any system that optimizes workflow. Holding regular lab meetings will enable you to create and control any LIMS you wish to utilize and also keep a good record of all lab activities with the help of well-annotated lab books and LIMS.
4. It’s the system, not the people:
No matter how organized the labs are, errors will occur. Designing barriers and openly discussing the mistakes will decrease the likelihood of them reappearing. By introducing multiple checkpoints and verifications, you can reduce the chances that the mistakes will stack up causing unanticipated consequences. But this should not be done without compromising the speed of processing in the lab. Maintaining lab infrastructure, keeping a managed inventory, and coordinating your workflow are all kinds of barriers which can prevent critical errors. Managing all related data in your lab books will also enable you to revolve the mistakes as each test or experiment can be verified with comprehensive documentation even if the person is no longer a lab member.
5. Utilize Common Sense:
Some labs are specialized in carrying out a small set of techniques that needs specific labels. For instance, Xylene resistant labels for histochemistry labs. Regardless, most of the labs do not have tremendous resources with which to buy labels and equipment. Managing a lab cannot be like a one size fits all approach. In this case, it’s crucial to assess what the issues are and to come up with answers from both financial and organizational standpoints. In most cases, simple solutions are enough. For instance, you can have signed up sheets either online or on paper for machines like biosafety, centrifuges, cabinets, and thermocyclers, etc.
6. Thinking Creatively:
Following the current trends are important. You need to make sure that you’re thinking in a creative manner even for simpler things as it can help avoid issues in the lab and also can enhance the research pace.
Efficient communication is crucial regardless of the lab you work in, but with every member consistently working on various techniques or projects, it's possible that they fall out of the habit of collaborating. Lab meetings are a significant way to solve problems, especially in the beginning of the week, so that everyone knows what their tasks are and how to complete them. It’s a good habit to make a relationship with your office mates even outside the lab as this helps to have excellent communication.
Hope the above blog helped you to know about managing a lab productively and their benefits in depth.
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The profession of laboratory management is a complicated one that requires the utmost care of the patients. The lab must convey a sense of trust to the customers so that they can entrust you with their samples for the analysis.
Clinical Laboratories can now Wave off Manual Work:
With all this hard work already being done by clinical laboratories, the department of HealthCare took a new turn when it was decided that a lab has to send results directly to the patients. This was mainly done to relieve the stress from the patients who are waiting for their reports from the doctors. With instant report generation, the doctors can now decide quickly on the critical cases.
The mandatory direct lab report delivery to the patient can be done in various ways whichever is comfortable with the patient and the lab. With the latest technology on queue, the task has been rendered easy for the labs to be in touch with the patients. In this blog, let us discuss the various smart ways in which a lab can send lab reports to patient and deliver the test sample reports to them.
Conveying the Message via Short Message Service (SMS):
Sharing reports via SMS can add on to the benefit of sample report collection. One small SMS on the result of the test analysis can set the patients mind at peace.
Lab reports once generated can easily be shared via SMS straight to the Patient or the Doctor, thus completely eliminating the need for manual handling, wait time or traveling. Reports of multiple tests performed by the patient are shared as separate updates to avoid possible commotion. With the intervention of LIMS in clinical laboratories, we help in conveying instantaneous report results to the patient as soon as the technician generates the results. SMS conveying system for test results has so many advantages some of which are:
No manual human intervention is needed
Immediate report sharing is made possible for emergency cases or critical patients
Conveying the Message via E-mails:
One of the fail-safe methods for accessing patients anytime is messaging via the electronic mails or E-mails. This way the patient can be notified even at their place of work without them having to visit our facilities for manual collection of the report.
Once the lab report is generated with all the optimum observation made from the testing of samples, it can be sent via an E-mail in PDF format of an attachment so that the patient can infer from the report and take the necessary action if any required. A LIMS linked lab can save a lot of unwanted manual task and convey the message to the patient and doctor immediately for analysis. It has the same benefits as that of SMS with an added advantage of the whole report being shared.
Report generation on Mobile App:
A pre-installed mobile app on your smartphone can even track your test analysis phases in your mobile and let you know when you can expect the test results. With just a few swipes, you can view your test results as soon as it is generated by the technician. What better than the confidentiality of your smartphone to let you know the results.
A smartphone with internet connectivity is all that is needed to access reports on the go. The advantage of the mobile app is that you can check the readiness of your report anywhere and at any time.
Direct Collection of the report from the lab:
Out of all the smart ways listed above, this method can be said as the last smart one. However, direct collection of the report from the lab itself is also the safest method when dealing with sensitive information.
Though it requires the physical job to get the report from the lab, it can also be completed by posting the report from the lab to the patient’s home directly.
The direct collection can be combined with all of the above methods of lab report collected by the patient. The patient can first be notified of the result and feel at ease to collect the report. With the full PDF as sent via an E-mail, the report can be viewed and consulted with a doctor also. This makes the task of collection of the printed report generated in the lab at ease and not urgent.
These were the few methods to send lab reports to the patient, the clinical laboratory can use all of the methods or some of the above to make the patient feel at ease with the lab and thereby creating a sense of trust with the lab.
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