MocDoc


Aruna Clinical Laboratory

Aruna Lab was founded in the year 1994 by Late Ms. Aruna Rani, a revered medical lab technician. The microbiological laboratory was set up in Pondicherry with the sole aim of providing high-quality, reliable lab services to patients at reasonable prices.

Discovery

As the glitches in manual handling lead to an array of problems in their processes, Mr. Azhagu, chairman of Aruna Lab, started looking into a complete solution for their business. He was fortunate to discover MocDoc, a software that he strongly believed would precisely fit their requirements.

Business Challenges

Aruna Lab encompasses 7 laboratories and 1 collection center. Their work process involves the collection of bills from multiple centers, manually creating batch sheets and processing them individually. The offline software used by Aruna Laboratory was not flexible and did not have the capability to handle the labs at multiple locations. Such manual handling added up to their overheads in terms of transportation cost, and also increased the risk of billing errors. The manual processes led to an imperfect machine interfacing, which in turn led to delayed and erroneous results which brought down the credibility of the lab

Implementation

Aruna Lab receives approximately 250 patients every day, and the entire process of billing was manually carried out at a remote destination. This was a challenging and time-consuming task. It was also not easy to handle multiple locations with the previous software.

As Aruna Labs started using the MocDoc laboratory information management system, handling multiple locations became a cakewalk. The billing process was made online and became fully automated.

Aruna Labs started segregating and billing their patients according to their geographic locations

And with the new automated process, Aruna labs bid goodbye to their machine interfacing issues. Aruna Lab started experiencing the real ease of MocDoc software with its automatic process taking over once the patient sample is given.


MocDoc is a user-friendly, intuitive online software for healthcare service providers such as hospitals, clinics, labs, and pharmacies. It is cross-platform compatible and is made available both for Android and iOS devices. Be it a single or multi-chain laboratory, MocDoc is a perfect fit for them in serving them with its many features. Upon implementing MocDoc software, Aruna Lab reaped a whole bunch of benefits of including:

  • Automated machine interfacing

  • Integrated billing

  • Improved rate plan

  • Increase in patient count & revenue

  • Reduced errors in billing

  • Reduction in overall transportation cost

  • High security with no 3rd party access


Results

MocDoc helped Aruna Lab in cutting down their operation hours significantly. It has promoted better transparency of work processes by eliminating third-party access to the account unless the owner’s permission is granted. The overall productivity and rate plan saw substantial improvement, and this resulted in an increased patient footfall. The overall efficiency of the network of Aruna Lab was improved by seamlessly connecting the labs at multiple locations using MocDoc LIMS. Aruna Lab was also able to enhance its credibility and branding.


For more information, visit MocDoc LIMS




Request for HMS/LIMS free demo

Related Articles





Lab Management Software is simply a tool that can ease the operations involved in modern laboratories by automating most of them. As an all-inclusive software including lab management system, ERP tools, data analytics tool and virtual software, LIMS efficiently works out on the laboratory informatics. While each of the operations involved in LIMS is possible manually, why should one choose the software? Here is why:


1. LIMS is Error-free

Being error-free is the first and most important feature of LIMS software. Lab management being a tedious process involving many stages, the probability of data mismatch, incorrect readings, and erroneous updates are more when manually handled. Hence, an automated system such as Lab Information Management Software can largely help in ensuring record precision.


2. Centralized data access

LIMS extends to ease of access to patient records and reports. Thus, any referencing or verification of patient details can be done in a jiffy or shared with clinicians, technicians, and others instantly. It furthermore auto-updates critical values and crisis situations, thus ensuring immediate attention to the demanding cases.


3. Integrate with Instruments

Analysis and testing performed on clinical instruments can be directly linked with the Lab Information Management System. And LIMS shall automatically obtain test results from the instrument and store them in its primary database which can then be shared, reviewed and maintained at any point of time. This completely eliminates the need for manual handling that has very high chances of errors and is extremely time-consuming.

4. Instant updates to patients and patient satisfaction

Without having to move to and fro for obtaining lab test results, patients get auto-updated through SMS or email (as opted). Concise test results are sent as SMS or emails with a PDF attachment. The software also keeps patients informed of the progress of laboratory testing from time to time which helps them gain confidence and affirm about the progress. And invoicing are done upon completion of the process.


5. Sample Tracking

LIMS initiates a track record of the samples right at the point when a sample is collected from patients. The records maintained includes clinical reports, phenotypic information, freezer location, etc. In many cases, the freezer location is fed in detail such that the row, column, rack, box, and shelf are precisely specified. The software tool maintains a thorough track record of all freeze cycles and thaw cycles that the sample gets subjected to, details of collection center, clinician/lab technician who handled the sample, sample

movement tracking, and so on. With this information, LIMS makes 100% sure that the sample does not get mismatched or lost at any point of time during the entire course of the process.


6. Improve TAT

The overall time required from the start when the sample is collected until the reports are shared with patients/clinicians for further procedures, the manual handling is reduced, thus reducing error and the need for cross-verification at various points. LIMS also automatically manages and calibrates medical instruments connected with it and auto-updates in case of alarming readings/reports. This improves the overall Turnaround Time of the entire process.


7. Hassle-free workflow

LIMS automates workflow and records maintenance, thus saving a lot of time. As you codify the processes with LIMS, the software instructs as to which instrument is to be used next, which technician is supposed to handle the process in the following phase, and so on. Hence, manual intervention to instruct or direct record movement and tracking is largely cut. In other words, LIMS manages and assigns works to the lab technician and makes the process hassle-free on the whole.


8. Quicker Workflow

LIMS allows impeccable access to Doctors and Patients with their respective login portals. It has preset templates to generate and send across an invoice for patients and labs. Further, it is also easy to make a comparative analysis with the convenience of setting against previous reports and patient history, thus making enabling quicker workflow on the whole.


9. Productive

LIMS increases throughput and thus acts very productively. Automatically, the lab test results are shared across users. And patient history can be quickly referred to. The reports are synchronized with the physician EMR for quick access. In cases of abnormalities, automatic updates and alerts are raised without the need for manual intervention. The software also enables digital signing and cuts down on the wait time for approving a physical document.


10. Quality Control

Through the course of testing, the machine-driven analysis remains subject to change and may demand calibrations. With the help of effective Quality Control measures, identifying variations becomes very easy. Simply put, Quality Control helps in ensuring the accuracy and precision of data. Furthermore, QC results are stored as database and can be set against actual results, thus enabling complete control over deviations or errors, if any. With NABL and other lab accreditations, the quality of results and the workflow are guaranteed.


Visit MocDoc Lab Information Management System to know more





Why should you invest in a Lab...

Lab Management Software is simply a tool that can .....  Read more


As labs are updated and become more modern, better methods of data management and record-keeping may be necessary in order to maintain or improve efficiency.  Luckily, there is a means to achieve this: Laboratory Information Management Systems, or LIMS.





With the increase in disease and the growth in medical diagnosis sector, the number of samples collected is increasing day by day. With the help of Machine interfacing, labs can handle a large volume of samples easily, increasing the efficiency of sample processing and quality of lab reports.


Types of Machine Interfacing in LIMS:


Uni-Directional Instruments:


Unidirectional instruments perform one-way communication between the samples and LIMS. Results will be stored in the LIMS after the completion of the rest. The technician has to perform sample placement manually and decide on what type of sampling to be done.


Bi-directional Instruments:


The bi-directional Instruments are more sophisticated and advanced as they can generate both output data reports and results while also having an Application Programming Interface (API) to import data, information, commands, functions, worklists etc. into the system.


Our LIMS sends commands to the sampling unit on the type of sampling to be conducted with the given sample. After the testing is done by the LIMS command, the results are auto-fetched on the LIMS Server. The bi-directional instruments are interfaced with the LIMS system programmatically.


The need to Interface Instruments with LIMS:


There are a number of reasons why it is beneficiary to interface lab instruments with LIMS. Let us look into a few reasons here:


  • Increase in Productivity by Effective Machine Utilization:


Interfacing your instruments to your LIMS is a one-time investment of cost and work with a repetitive increase in lab productivity and effectiveness. Interfacing LIMS to your lab instruments removes many complexities like manual entering of data every time or referring data from other instruments to the LIMS. This altogether saves a lot of time and effort when done by a LIMS rather than manually, also avoiding any human errors during data entry.


Utilizing machine effectively can increase the productivity drastically.  When the task is done manually, very fewer samples are completely analyzed in the given time period, but with MI they can perform many sample processing and that will increase machine utilization and increase revenue.


  • Increase in  Data Quality by Reducing Manual Errors:


The second best reason for interfacing your lab instruments to your LIMS is the increase in the data quality and integrity. As a human, we are eligible to commit human errors that might not be over influential over the system as a whole, but might still be considered as an error. By removing the human interference, these errors are avoided thereby guaranteeing better data transfer in the system.


Similarly, transcribing data into the system by people can also lead to common errors affecting the quality of data. Data integrity is considered a very important issue in laboratories. By interfacing your instruments to your LIMS, you will eliminate this issue.


  • Saves Time in output generation thereby satisfying the patients:


Machine Interfacing helps to analyze the given samples at a faster rate and generates quality results within a lesser duration of time. After result processing is done, the report will be generated manually.


With the use of MI, ultimate patient satisfaction can be achieved by generating the results in a quick manner with good quality.


Machine interfacing in laboratories is more of a comfort rather than a negative factor. What might be a one-time investment in your labs can save a lot of time and work when interfaced properly with your systems.


Visit Mocdoc - LIMS to know more





Why Machine Interfacing in LIM...

As labs are updated and become more modern, better.....  Read more

Upgrading your clinical laboratory might be the latest enhancement you are implementing in your lab. This upgrade means you are automating the key functions to easily maintain the workflow. To make sure that your systems work in a smooth, harmonized and safe manner, consider installing a cloud-based Laboratory Information Management system in your Lab. The cloud-based LIMS is no doubt the best choice to make as it has many advantages. A few of which are:


  • The data stored in the cloud are fully encrypted, hence 100% data safety.

  • Cost saving as there is no need of server maintenance.

  • With effective data recovery, any data loss can be reverted.

  • No manpower required as everything is stored in the cloud, unlike physical servers.


Below are some simple tips to effectively manage your Cloud-based Laboratory Information Management System:





Implement a Cloud-Based Service Desk:


The most important step to do while implementing a cloud-based LIMS system is to provide a mini web page for clients to find information that caters to the need of every patient. The internet is the influence king of the virtual world; so most of your patients will visit your website first, before heading over to your lab. Set up a cloud-based service desk and assist your patients just like you would do in your physical laboratory premises.


Make sure the webpage has a live chat facility so your customers can chat about the types of tests they can do and laboratory locations. Providing a live chat facility can help you to follow-up in case the customers log out of the page suddenly. Also, features such as patient portals and customer portals empower your customers to download report through the website making them completely independent.


Ease of Mobility:


Investing in a LIMS mobile app or website is the biggest advantage that Cloud-based servers can provide a laboratory. Since the data is stored at a remote location and is not bound by the constraints of physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea.


You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go. With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction.


LIMS Staff Training:


It’s essential to train laboratory staffs to unlock the full power of your LIMS software application. To utilize LIMS software effectively, you can segregate the employees, department wise and provide training accordingly. Delegating one person as the head of training in every department can take the responsibility of providing LIMS related knowledge sharing and periodic training. LIMS software training can include configuration options, storage, and retrieval of data, managing your workflows and reporting. Staff training in each department is very important for businesses to succeed.


Increase Speed of Operation:


While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in an overall increased speed of operations of the laboratory.


Ease up the Implementation Process and Quality Indicators:


The constant check of quality to ensure stability in business is the major requirement for any industry. With clinical laboratory, it is more of a service quality check rather than product one. Hence, quality indicators are of utmost importance to a laboratory.


LIMS can monitor jobs like Sample monitoring, sample workflow process, patient visit count, inventory flow, cash flow, consultant performance, and overall business fluctuations over a period and analyze the metrics to issue performance-based documents. Then LIMS can develop standard quality indicators and key performance indicators.



These are the few steps in which you could optimize our laboratory functions by using cloud-based LIMS. By identifying your business metrics, you can now establish new grounds for business optimization with cloud technology.


Excited to show more information about us at Mocdoc - LIMS





5 Effective Steps to Manage LI...

Upgrading your clinical laboratory might be the la.....  Read more


Going wrong in experiments taking place in laboratories is usual, but proper attention and planning can help in preventing damaged reputations, wasted resources, and unnecessary accidents. Below are some reasons why laboratories fail and what can be done to stop them. 


A shortfall of orientation with the Business:

Bell Labs, Xerox PARC, and other legendary labs can evoke images of complete isolation and extreme secrecy from the core business. Split-up sorting is significant in the case of organizations where rules and regulations heads to balance new ideas. In this case, split-up remains as a rare problem. 

The issue inclines that the labs do not have a clear strategy planned with the organization. You can see most of the labs offers kombucha by installing kegs on tap to acquire the creative things beginning and then start to evaluate with only a finite conception of their goals. Some of the team in the labs are not sure that they are charged with disruption or serving the core business. 

The committee members and leaders should consider the importance of opening a lac, decide on how the lab will benefit or interrupt the present and future Business, should plan for a remedy in the case of disruption, prepare the works for how the new ideas are going to be executed, and more. The planning and other steps can be successful if it's made with the following considerations. 


  • Vitality: Making clear and creative goals for the lab will assist both company leaders, and stakeholders understand the intent and direction of development vision. 

  • Growth: Let's imagine, you have come with the idea that is validated as well as requires growing outside of the lab. Now, where will you get the additional support for the plan? There are few options like you go back to an accelerator, an incubator, or into the core business. Possibly, troublemaking innovations will go outside of the core enterprises, as it can be developed in a further way and also secured from business-as-usual fingerprints and corporate antibodies. 

  • People: People with purpose and passions are considered to be the heart of the most influential development initiatives as there is no chance for the lab to support the stakeholders who come up with new ideas and implementing them in unchartered territory. 


Lack of team balance: 

Some people have good intentions and knowledge of the industry but fails as they do not have any idea how innovation works. Possibly, the leaders of this type deal with the development and changes as they deal with a problem in the core business. This will lead to more significant incremental improvements. 

The other way lab fails when they are staffed merely by a team of external tycoons, whose only thinking is to set fire to conventional forms of operating burns bridges along with the organization. It means the people know steps to build a business or launch startups but will miss the internal networks and knowledge needed to handle corporate networks. 

It's essential to take a diverse team to be more successful at your organization. You also need people outside the enterprise, but you need to make sure that they possess different skills including employees for long with a passion for development, creativity and also should know the working nature of the company. 

It's not much easy to maintain this balance, but you need to make it happen. The practical development team in or out of the lab needs to be diverse and purpose-driven in terms of background, function, and cognitive style. 


The shortfall of metrics to trace success: 

Innovation needs unique and creative thinking around economic support. Labs require space to incubate, evolve, or iterate new ideas. Return and financial need to be tracked over time and also should be insisted in advance even if your lab acts as a cost center that is mandated to experiment over the longer term. 

Apart from this, there are some other essential things for the laboratories failing like Undervaluing ROI (Return on Investment), hiring extremes, building vs buying, meaningless hackathons, inflated expectations, the CTO/CINO/CIO dilemma, undue focus on interruption, poor project management, a big plan with no stepping stones, ignoring people by focusing on technology, and more. 

Do you have any other suggestions to stop the laboratories from failing?

For more information visit MocDoc LIMS

Why Many laboratories Fail And...

Going wrong in experiments taking place in laborat.....  Read more