Orbito Asia Labs and scans is a comprehensive healthcare facility for imaging and diagnostic purposes. It contains the latest infrastructure with best medical facilities operated by experienced and certified lab technicians with support staffs. They strive to provide ultimate diagnostic services to their patients at an affordable price. They operate in about 20 locations and also have many processing centers across Tamilnadu and Bangalore.
The main reason why Orbito Asia approached MocDoc was to manage multiple collection centers in different areas, also to keep track of samples and information about the patients, since they were using an offline software these operations were not possible. MocDoc LIMS provided them with the best solutions for their problems and proved as a handy software for managing multiple lab centers.
Challenges & Solutions:
MocDoc has always produced masterly solutions to many problems arising in the healthcare industry. Here is a list of problems Orbito Asia faced and its solutions,
Adapting to technology
Orbito Asia was handling their entire management process with offline software. As the magnitude of their labs kept increasing they opted to go for online software to increase their scalability and for better automation. Ultimately a ﬁrm that prides itself in having the latest technology didn’t want an ofﬂine software to hinder its progress.
MocDoc provided them a fully integrated software known as MocDoc LIMS which allowed them to work online also rectify all the problems that they were facing while using offline software.MocDoc LIMS also increased data security of the patients by following a centralized data storage method(SaaS).
Managing multiple centres
Orbito Asia is having multiple centers across Tamilnadu so they needed a proper software to organize their centers and tracking samples. They also needed solutions for organizing their tie-ups with other labs for B2B modules. So they eventually needed online software to perform multi-center organizing and sample tracking efficiently.
MocDoc resolved all their problems by providing them with a fully integrated software which helped them to carry out their expansions in multiple locations, and also delivered propitious results in sample tracking and managing B2B’s to which Orbito Asia have collaborated with.
Avoiding duplicate registrations
Orbito Asia was following a manual entry of information regarding patient details, sample information, center details in their previous offline software this created a situation of having duplicate entries. Also, offline software didn’t have the features to stay connected with multiple locations.
MocDoc approached them with deft solutions on rectifying all their problems which they previously faced. Our software supported Orbito Asia to collect all information about patients and Centers in a secure and organized manner, after which Orbito Asia has shown rapidly reduced errors in data collection and in duplicate entries.
Tracking samples and result collaberation
Results for tests in Orbito Asia labs were often delayed due to lack of features in their offline software for sample tracking, also they were facing some difﬁculties to track the revenue of their centers, outsourcing details, and their payment methods this lead to a major problem in maintaining track records about company expenditures.
MocDoc provided them with a Home Collection application which precisely helped them to correct the problems in sample tracking also this helped them to reduce the turnaround time for collecting test results. For managing B2B relations MocDoc software allows them to easily track their invoices and pending payments since MocDoc is an online SaaS software we provide all results instantly without any delay.
Sending real time updates using multimedia
Orbito Asia labs had to send regular updates to all the partner labs, marketing executives and the patients that visit their lab. Due to the lack of bulk messaging facility, these updates were given in the form of individual messages and emails causing heavy workload and at times erroneous conveyance of messages.
With the help of MocDoc LIMS OrbitoAsia was able to send real-time updates of test results to the patient and also information was conveyed easily to marketing executives without any delay. The additional feature of using our software was it allows labs to also send bulk messages to their patients this reduced the workload drastically.
OrbitoAsia were able to efficiently maintain multiple Centers.
Managing and tracking samples were much easier in MocDoc LIMS.
Consistent Real-time accurate results is an added advantage.
OrbitoAsia were able to send bulk messages and e-mails also they were able to maintain Data privacy.
Reduced workload and improved efficiency in providing propitious results.
Orbito Asia has gained more than 70% of customer satisfaction this year. MocDoc LIMS simplified their entire process through their integrated scalable solutions. OrbitoAsia evaluated 100’s of software and in that, they selected MocDoc software mainly for these three reasons,
Ease of use
Best Support services
To Know More Visit MocDoc LIMS
The healthcare industry, like any other industry, is not self-reliant. Since this is an ever-evolving industry there's no stopping for the challenges that arise or the solutions for it. One such healthcare solution is the Laboratory Information Management System (LIMS). The Laboratory management system has been providing healthcare solutions for the industry, over the past couple of decades: but what it really is?
LIMS And What Does It Do?
The Laboratory management system started as a system to keep a record of test samples, their results and all other particulars of donor and patients sample. From the point of its inception, the laboratory management system followed the traditional methods of manual labeling and record-keeping; it was followed only until the introduction of computers to healthcare solutions.
Ever since the Laboratory Information Management System is in a course of upward trajectory.
As the computers evolved so did software. Dedicated LIMS software packages began appearing with tweaks and new features every time. The LIMS software today is so reliable that once a test sample is collected in lab or patients house, it is taken to a pathology laboratory and given a tag, it is almost impossible to lose track of it. The LIMS software packages can manage and update the progress in tests and can also update the result of the tests to the database in real-time.
To put in simple words:
A laboratory Information management system, shortly known as LIMS, is a software that is used to help lab faculties in collecting samples, processing and delivering reports to patients. It acts as an interface between the lab faculties and the database where all the information and essential details are stored. This includes all the tests conducted under a particular facility.
In its early days, the laboratory management system was an isolated off the network system. But as technology paved the way for more advanced secure networking, the Laboratory Information Management System stepped into the next-gen of healthcare solutions.
Even though the laboratory management systems provide easy accessibility of the information from the database, it isn't enough. Its information resource was limited to that one particular facility alone. The limitations of a standalone laboratory management system include
Limitation in the storage capacity of the database servers
The maintenance of servers at the healthcare facility itself involves difficulties
Medical procedures that involve referral to different locations will require carrying of physical records; which is an inconvenience again.
Though the chances are less: if the servers go down it is almost impossible to recover the data unless there is a backup, which will require additional servers.
Since standalone laboratory management systems are not cloud-based, sharing patient reports via App, SMS or Emails is restricted.
Since there are technologies developed already to overcome these limitations, they should be employed immediately.
The cloud storage is a powerful technology than it sounds. The cloud storage has virtually no limits on the storage capacity, thereby immensely supporting the laboratory information management system and other healthcare solutions.
The data centers provide a larger bandwidth to access the servers. That is more than enough to provide traffic less access.
Since the cloud servers have multiple redundant systems, there is always a backup and data loss is not a thing to worry about.
The centralized data center for the laboratory management system makes it possible to access data from anywhere in the world with authorization.
The maintenance of these servers is extremely cost-effective compared to the standalone LIMS.
As LIMS is cloud-based, it can connect multiple stakeholders. You can also have control over sample tracking, processing and delivering. And there is easy scalability in business.
The inter-connection of LIMS software servers also introduces the patients to the inside of the Laboratory Information Management System. Since the LIMS software made the information easily accessible, the patients can easily keep track of their records. This also helps patients to keep their personal health records up to date with no effort.
LIMS Beyond Limits:
The LIMS software, even though started as a record-keeping and managing healthcare solution, it has now evolved into a state of complete management solution. It has given a massive boost to the administration of the healthcare facility and also the financial management of the healthcare centers.
The LIMS software acts as an interface between the laboratory equipment and other devices. The Laboratory Information management System is capable of interfacing with the database in real-time to import and export data. It also acts as an interface between multiple devices within the lab for better coordination.
For instance, an MRI scanner is only a scanning machine with an image display unit and a control unit. But, with the LIMS software machine interface, the data from the scanner can be stored directly in the database to the respective patient name. It helps the doctors to analyze the data whenever required.
Time management is one of the most challenging objectives of management. The LIMS software used in today's healthcare facilities provides day to day management solutions besides healthcare solutions.
The LIMS software can make schedules for doctors and specialists. It also helps in scheduling for follow-ups and cancellation of appointments at the request of patients through IVRs and websites.
Since there is always a demand for the time slots to access the laboratory equipment and devices, including the high-cost scanners which are a rare resource, LIMS software can schedule their time slots in the most effective way.
In addition to these, the Laboratory Information Management System also has the in-house pharmacy records maintained, notifies the maintenance of laboratory equipment and other services.
The AI of LIMS and it's future:
The future of the Laboratory Information Management System has already shown us a glimpse of what it is capable of over the years.
The AI is definitely the future of every field and the Laboratory Information Management System is no exception. The introduction of LIMS software to artificial intelligence can automate pretty much everything in the laboratory management system and improve the qualities of healthcare solutions. Smart labs will be the newest addition to the list of healthcare solutions by the LIMS software.
The advancements in various supporting fields such as microfluidics, biometrics, lab-on-a-chip technologies, and their automation have ensured the steady progress of the Laboratory Information Management system. The day is not far when the AI Laboratory Information management System (AI LIMS) will be working along with humans and serve humanity.
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Upgrading your clinical laboratory might be the latest enhancement you are implementing in your lab. This upgrade means you are automating the key functions to easily maintain the workflow. To make sure that your systems work in a smooth, harmonized and safe manner, consider installing a cloud-based Laboratory Information Management system in your Lab. The cloud-based LIMS is no doubt the best choice to make as it has many advantages. A few of which are:
The data stored in the cloud are fully encrypted, hence 100% data safety.
Cost saving as there is no need of server maintenance.
With effective data recovery, any data loss can be reverted.
No manpower required as everything is stored in the cloud, unlike physical servers.
Below are some simple tips to effectively manage your Cloud-based Laboratory Information Management System:
Implement a Cloud-Based Service Desk:
The most important step to do while implementing a cloud-based LIMS system is to provide a mini web page for clients to find information that caters to the need of every patient. The internet is the influence king of the virtual world; so most of your patients will visit your website first, before heading over to your lab. Set up a cloud-based service desk and assist your patients just like you would do in your physical laboratory premises.
Make sure the webpage has a live chat facility so your customers can chat about the types of tests they can do and laboratory locations. Providing a live chat facility can help you to follow-up in case the customers log out of the page suddenly. Also, features such as patient portals and customer portals empower your customers to download report through the website making them completely independent.
Ease of Mobility:
Investing in a LIMS mobile app or website is the biggest advantage that Cloud-based servers can provide a laboratory. Since the data is stored at a remote location and is not bound by the constraints of physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea.
You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go. With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction.
LIMS Staff Training:
It’s essential to train laboratory staffs to unlock the full power of your LIMS software application. To utilize LIMS software effectively, you can segregate the employees, department wise and provide training accordingly. Delegating one person as the head of training in every department can take the responsibility of providing LIMS related knowledge sharing and periodic training. LIMS software training can include configuration options, storage, and retrieval of data, managing your workflows and reporting. Staff training in each department is very important for businesses to succeed.
Increase Speed of Operation:
While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in an overall increased speed of operations of the laboratory.
Ease up the Implementation Process and Quality Indicators:
The constant check of quality to ensure stability in business is the major requirement for any industry. With clinical laboratory, it is more of a service quality check rather than product one. Hence, quality indicators are of utmost importance to a laboratory.
LIMS can monitor jobs like Sample monitoring, sample workflow process, patient visit count, inventory flow, cash flow, consultant performance, and overall business fluctuations over a period and analyze the metrics to issue performance-based documents. Then LIMS can develop standard quality indicators and key performance indicators.
These are the few steps in which you could optimize our laboratory functions by using cloud-based LIMS. By identifying your business metrics, you can now establish new grounds for business optimization with cloud technology.
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Aruna Clinical Laboratory
Aruna Lab was founded in the year 1994 by Late Ms. Aruna Rani, a revered medical lab technician. The microbiological laboratory was set up in Pondicherry with the sole aim of providing high-quality, reliable lab services to patients at reasonable prices.
As the glitches in manual handling lead to an array of problems in their processes, Mr. Azhagu, chairman of Aruna Lab, started looking into a complete solution for their business. He was fortunate to discover MocDoc, a software that he strongly believed would precisely fit their requirements.
Aruna Lab encompasses 7 laboratories and 1 collection center. Their work process involves the collection of bills from multiple centers, manually creating batch sheets and processing them individually. The offline software used by Aruna Laboratory was not flexible and did not have the capability to handle the labs at multiple locations. Such manual handling added up to their overheads in terms of transportation cost, and also increased the risk of billing errors. The manual processes led to an imperfect machine interfacing, which in turn led to delayed and erroneous results which brought down the credibility of the lab
Aruna Lab receives approximately 250 patients every day, and the entire process of billing was manually carried out at a remote destination. This was a challenging and time-consuming task. It was also not easy to handle multiple locations with the previous software.
As Aruna Labs started using the MocDoc laboratory information management system, handling multiple locations became a cakewalk. The billing process was made online and became fully automated.
Aruna Labs started segregating and billing their patients according to their geographic locations
And with the new automated process, Aruna labs bid goodbye to their machine interfacing issues. Aruna Lab started experiencing the real ease of MocDoc software with its automatic process taking over once the patient sample is given.
MocDoc is a user-friendly, intuitive online software for healthcare service providers such as hospitals, clinics, labs, and pharmacies. It is cross-platform compatible and is made available both for Android and iOS devices. Be it a single or multi-chain laboratory, MocDoc is a perfect fit for them in serving them with its many features. Upon implementing MocDoc software, Aruna Lab reaped a whole bunch of benefits of including:
Automated machine interfacing
Improved rate plan
Increase in patient count & revenue
Reduced errors in billing
Reduction in overall transportation cost
High security with no 3rd party access
MocDoc helped Aruna Lab in cutting down their operation hours significantly. It has promoted better transparency of work processes by eliminating third-party access to the account unless the owner’s permission is granted. The overall productivity and rate plan saw substantial improvement, and this resulted in an increased patient footfall. The overall efficiency of the network of Aruna Lab was improved by seamlessly connecting the labs at multiple locations using MocDoc LIMS. Aruna Lab was also able to enhance its credibility and branding.
For more information, visit MocDoc LIMS
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The profession of laboratory management is a complicated one that requires the utmost care of the patients. The lab must convey a sense of trust to the customers so that they can entrust you with their samples for the analysis.
Clinical Laboratories can now Wave off Manual Work:
With all this hard work already being done by clinical laboratories, the department of HealthCare took a new turn when it was decided that a lab has to send results directly to the patients. This was mainly done to relieve the stress from the patients who are waiting for their reports from the doctors. With instant report generation, the doctors can now decide quickly on the critical cases.
The mandatory direct lab report delivery to the patient can be done in various ways whichever is comfortable with the patient and the lab. With the latest technology on queue, the task has been rendered easy for the labs to be in touch with the patients. In this blog, let us discuss the various smart ways in which a lab can send lab reports to patient and deliver the test sample reports to them.
Conveying the Message via Short Message Service (SMS):
Sharing reports via SMS can add on to the benefit of sample report collection. One small SMS on the result of the test analysis can set the patients mind at peace.
Lab reports once generated can easily be shared via SMS straight to the Patient or the Doctor, thus completely eliminating the need for manual handling, wait time or traveling. Reports of multiple tests performed by the patient are shared as separate updates to avoid possible commotion. With the intervention of LIMS in clinical laboratories, we help in conveying instantaneous report results to the patient as soon as the technician generates the results. SMS conveying system for test results has so many advantages some of which are:
No manual human intervention is needed
Immediate report sharing is made possible for emergency cases or critical patients
Conveying the Message via E-mails:
One of the fail-safe methods for accessing patients anytime is messaging via the electronic mails or E-mails. This way the patient can be notified even at their place of work without them having to visit our facilities for manual collection of the report.
Once the lab report is generated with all the optimum observation made from the testing of samples, it can be sent via an E-mail in PDF format of an attachment so that the patient can infer from the report and take the necessary action if any required. A LIMS linked lab can save a lot of unwanted manual task and convey the message to the patient and doctor immediately for analysis. It has the same benefits as that of SMS with an added advantage of the whole report being shared.
Report generation on Mobile App:
A pre-installed mobile app on your smartphone can even track your test analysis phases in your mobile and let you know when you can expect the test results. With just a few swipes, you can view your test results as soon as it is generated by the technician. What better than the confidentiality of your smartphone to let you know the results.
A smartphone with internet connectivity is all that is needed to access reports on the go. The advantage of the mobile app is that you can check the readiness of your report anywhere and at any time.
Direct Collection of the report from the lab:
Out of all the smart ways listed above, this method can be said as the last smart one. However, direct collection of the report from the lab itself is also the safest method when dealing with sensitive information.
Though it requires the physical job to get the report from the lab, it can also be completed by posting the report from the lab to the patient’s home directly.
The direct collection can be combined with all of the above methods of lab report collected by the patient. The patient can first be notified of the result and feel at ease to collect the report. With the full PDF as sent via an E-mail, the report can be viewed and consulted with a doctor also. This makes the task of collection of the printed report generated in the lab at ease and not urgent.
These were the few methods to send lab reports to the patient, the clinical laboratory can use all of the methods or some of the above to make the patient feel at ease with the lab and thereby creating a sense of trust with the lab.
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