The healthcare sector is facing pressure to move to digital systems, both from regulatory authorities and from the general public. The government is pushing for digital systems so as to make the functioning of hospitals and other healthcare systems more transparent. The public is becoming more aware of their healthcare requirements and options and is demanding more efficient and accessible healthcare systems, and the healthcare providers are becoming more aware of this need. Many healthcare IT firms are trying to fulfill this need, and are providing a variety of software services. Let’s try to understand the different types of healthcare software used by various healthcare providers.

EHR

Electronic health records or EHRs are used for storing patient information in a digital manner. It is used by hospitals and clinics to store the complete medical history of a patient. Government health regulators in many countries are moving forward with plans to make electronic health records mandatory.

These records provide a secure and easily accessible way of storing medical records compared to paper-based records. Electronic records do not have the risk of loss of medical history or being illegible or destroyed over a long period of time. It also prevents duplication of medical records, since there is only one file that is modified over time.

Electronic health record software is used in both clinics and hospitals and usually comes integrated with hospital management software and practice management software.

Practice management software ( PMS)

Practice management software or clinic management software is used for managing clinics. Depending on the requirement of the clinic, software with various combinations of features is available. Generally, they contain appointment management, billing, and electronic health records. Software with integrated lab and pharmacy management features is also available if there are labs or pharmacies associated with the clinic. Practice management software helps to streamline the workflow of a clinic, gets error-free documentation, manages appointments and billing, and makes the system more efficient.

Specialized systems are available for dental care, ophthalmology, and other specialty clinics, with customized prescription management and health records.

Queues in the clinic can also be managed by the system, either on the basis of tokens or on the basis of appointments

Hospital Management System ( HMS )

Hospital management system has almost all the features described above, and more. They are a fully integrated system capable of managing the entire hospital. They are capable of managing appointments and electronic health records for both inpatient and outpatient departments. They are used for managing doctors’ schedules, surgeries, other procedures, and all the aspects related to them. They are also capable of handling the labs and pharmacies attached to the hospitals. The HMS systems can also manage the rooms, marking rooms as occupied, unoccupied, undergoing maintenance, etc, making it easy to allocate rooms and beds for patients.

Hospital management systems are often linked to the websites of the hospitals and patients can use them to book their appointments, get access to their health records and treatment plans, and manage their prescriptions. These days they also come with apps for patients that aid the patients in these same tasks much more easily through their smartphones. Alerts are provided through SMS services for follow-up procedures, vaccinations, etc in some hospital management systems.

Due to the integrated nature of the HMS, all the procedures done in various departments of the hospitals, all the tests done, medicines administered, and prescribed are tracked, thus allowing easy comprehensive billing.

Laboratory information management systems ( LIMS )

Lab information management systems, as the name implies, are used to manage the functions of a lab. It will have provisions for sample collection, inventory management, accounting functions, and provisions for machine interfacing with the lab equipment.

A good lab information system will provide full automation and ensure error-free results, with alerts for abnormal results. With machine interfacing, data from the instruments in the lab are directly read by the software, and accurate records are made against the sample data. In the case of LIMS systems integrated with the hospital management system, provisions may be there to add the test results to the patient records. Stand-alone systems are also available for use by independent laboratories.

The Laboratory information management system helps lab technicians to achieve a smooth workflow and better quality control. From the point at which the sample is collected, till the results are delivered, samples are tracked using the software, which means that any technician in the lab can find out what to do with a sample at every step of the way, thus avoiding issues with sample management. The system also prevents errors, thus improving the credibility of the lab.

Billing software

Billing software has been used as part of hospitals and clinics ever since accounting went digital. Even before EHRs came, accounting software was being used in many hospitals.

Billing software helps to manage insurance claims and provides a smooth accounting of medical bills. The entire medical costs of all the patients can be easily accessed and organized in an efficient manner using billing software. Though they come along with hospital and practice management systems these days, they are still available as stand-alone systems.

Request for HMS/LIMS free demo

Ayushman Bharat Digital Mission (ABDM)

The Ayushman Bharat Digital Mission (ABDM) is a commendable initiative launched by the Indian government under the National Health Authority (NHA). Its primary objective is to establish a fully integrated healthcare system that caters to the needs of citizens across the country. By digitizing health records, ABDM serves as a crucial intersection for healthcare providers and patients, enabling seamless access to necessary healthcare services, regardless of their location or circumstances. Its ultimate goal is to provide individuals with the required health assistance they need to lead healthy and productive lives.

The objectives of having an integrated health ecosystem

Healthcare is a factor that is of high priority, making it vital to have an unbeatable system in place to keep it organized. This initiative aims to extend digitization throughout the healthcare industry to provide the highest quality of care to the public. This is realized by bridging the gap between the various entities in the healthcare industry, that are involved in providing services.

A few ideas that ABDM focuses to attain are as follows

● To establish a completely streamlined personal health record system with great accessibility for all users.

● To offer national portability of healthcare services.

● To encourage healthcare professionals to use the Clinical Decision Support system.

● To improve healthcare management from the analytics derived.

MocDoc software now supports ABDM

The ABDM-integrated system operates using the Ayushman Bharat Health Account (ABHA) number, which serves as a unique identifier for users accessing healthcare services. The ABDM integrated system consists of several essential features, including:

Creating ABHA accounts: The ABDM system facilitates the easy registration of patients by completing and verifying their ABHA accounts.

Developing Health Information Provider (HIP) services: This involves implementing a system capable of securely sharing digital health records among healthcare providers.

Developing Health Information User (HIU) services: The ABDM system enables patients to access and utilize their health records with their consent.

Benefits of using an ABDM integrated management system

Health records are essential for facilitating the sharing, maintaining, and accessing of healthcare information. A digital solution aims at improving the efficiency, effectiveness, and transparency of health service delivery. Here are a few benefits of using ABDM-integrated software for healthcare facility management

● Preserving Digital Health Records

● Integrating longitudinal health records

● Efficient access to patient’s health records

● Easy doctor discovery

● Instant OPD registration

● Remote healthcare services like teleconsultation and e-pharmacy

MocDoc is a cloud-based digital platform that offers software-as-a-service (SaaS) solutions for healthcare facilities. As an ABDM-compliant service provider, we take great pride in contributing to the advancement of digital healthcare services across the nation.

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In recent years, medical stores have transformed from a place where you get your medicines, to a place where all your medical needs, such as mobility aids, nutraceuticals, health monitoring devices, and other biomedical supplies are met. Other than providing the required supplies, pharmacies also serve as a place where patients can get adequate information and advice regarding the dosage of a medicine, the composition of a drug, and the possible side effects. With this evolution, they have shifted from being just pharmacies, and it has become much more difficult to manage them.

Pharmacy management software helps you manage a pharmacy by keeping track of drugs, medicines, and supplies ranging from mobility aids to disposables. It gets you the information you require right at your fingertips. This can ensure that you never run out of essential medicines and supplies and also give your customers a better experience.

Here are 4 exciting ways in which pharmacy management software can help enhance your customer service while reducing costs.

Better customer experience

A personalized service, catering to the specific needs of a customer, helps you to provide a better experience for your customer and therefore helps you retain them. A simple query about a past purchase will help you to build a personal relationship with them, which may prove fruitful in the long run.

The pharmacy management system allows you to log and track the entire purchase history of a customer, their insurance information, and other relevant information. This will you to give a better experience to the customers, and at the same time, easily keep track of your sales.

With the help of your customer’s medical history, you’ll be able to provide better advice to them, avoiding allergies or any counteracting drugs the doctors may have missed. You'll also be able to remind your customers about the next drug purchase in their schedule.

Quick access to information regarding similar drugs at lower prices will make it easier for you to provide economically better options to your customers.

Good Resource Management:

Pharmacy management software helps you to manage your pharmacy’s resources easily and in an efficient manner. With the help of a good interface, real-time reports, inventory management, and precise invoicing, you can easily understand and manage all the resources at your disposal.

Inventory Management helps you to easily keep track of medicine and equipment stock. You can easily check if any of the out-of-stock items are available in any of your other stores. With order tracking, you can give timely reports about the estimated time of delivery to your customers in case of any special orders.

With the help of precise invoicing, you can keep track of your expenses, and income and therefore easily manage your store’s finances. The system helps you to better understand the financial situation of your store and gives you insights on how to fine-tune your business.

An online pharmacy management software will also help you to manage stores in multiple locations effectively. You can easily manage the stock and sales in all of your stores from your smartphone or laptop.

Effective Sales Management:

Now you can easily and efficiently manage your sales with the help of pharmacy management software. Now you can keep track of every sale, the price of every drug and equipment sold, and the profit made. You can now easily analyze your business prospect and the flow of cash, and get the information you need to optimize the process

A good pharmacy management software can be integrated with your current workflow and equipment, and make maximum use of them. A barcode scanner plugged into the software can make it easy for you to document your sales, track your inventory, and at the same time provide a faster checkout for your customer.

Online services

With the advent of online pharmacies, more and more customers prefer to get their drugs delivered to their doorstep, and this has threatened the sales of traditional pharmacies. However, customers still find their neighborhood stores much more trustworthy. Take advantage of this by providing an online sales portal for your pharmacy. With the help of cloud-based software integrated with a sales portal, you can easily provide this service to your customers. The online software will also enable you to manage your pharmacies from anywhere in the world.

Essentially, pharmacy management software will help you to provide a better customer experience, manage your resources and sales efficiently, and enable you to take your sales online.

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How could healthcare solutions be investments? Well, investments are about profitable returns but in any form. Along with automating the workflow patterns, healthcare solutions also connect you with your patients effectively, for instance, sending healthcare tips or sending appointment reminders via email and SMS, benefitting not only the organization but also patients. They have made work easier to handle all along the workflow, increasing productivity and patient satisfaction.

Here's how healthcare solutions benefit the end-users...

Healthcare Solutions for the front desk:

From tele-appointment to billing, the front desk is the busiest area, with piles of work accumulating every minute. Here is how healthcare solutions have made it possible for them to break down tasks and work more efficiently.

Appointment management:

Create patient IDs and schedule appointments in a snap with automated steps. With appointment calendars designed for the front desk, stay posted with all the appointments falling for the day or week later and send patients automated messages on their upcoming appointments.

Billing Management:

Let your patients do some billing. With latest healthcare software allows your patients to pay you online via patient apps, where they can view treatment summaries, and insurance plans or book video consultation appointments and make payments.

Healthcare Solutions for Doctors:

Doctors are the principal end-users of healthcare solutions. These solutions keep doctors from doing those repetitive, tedious tasks with their automated functions, eventually reducing stress for them.

Patient charts:

Wouldn't it be such a time saver to be served all the information you need right at your desk? Have all the patient information you need like, history, allergies, past surgeries, treatment, medication, etc., on a snap.

Cross communication:

Share patients' electronic health records with patients themselves or other departments right from your desk! With all the medicines updated in these systems, select the medicines and send e-prescriptions to your patients and pharmacy. Go paperless, and reduce manual work.

Healthcare Solutions for Frontline Workers:

Taking care of so many things at once, it's a tough job that nurses do! Here's how healthcare solutions help nurses balance their work and be a perfectionist.

OT and post OT scenarios:

From arranging everything required in OT to timely checkups and providing prescribed medications post-OT, nurses take extensive care of the patients. With access to patient healthcare records, nurses can be prepared with the procedures and every individual patient's requirements for the day.

User Interface:

Healthcare software has an easy-to-understand user interface allowing nurses to complete tasks right from one place. Along with accessing patient health records, nurses can send e-prescriptions to the pharmacy, access patient test records from laboratories for procedures, and update the amount of inventory available.

Healthcare Solutions for Owners:

Owners ensure the smooth and progressive running of the organization. They are more concerned about the quality of experience, costs, and revenue. Now, how are healthcare solutions an investment for them?

Cost and Revenue:

Most healthcare software has real-time analytical dashboards showing weekly, monthly, half-yearly, or even yearly performance and revenue of the organizations in a snap of the fingers. These features help in quick decision-making and dissolve the need for a special team to combine data.

Efficiency:

By implementing healthcare software, considerable parts of the workflow get automated, reducing stress in work, chances of manual error, and patient turnaround time. With lesser weight, employees tend to work seamlessly faster, and clearer, and attend to patients better.

With the increase in data in the healthcare industry, it's easy for organizations to get chaotic if data is not arranged, secured, and handled properly. Healthcare solutions do not just benefit one division of the hospital/clinic but all the divisions and make data management easy. The various advanced features and modules make sure all the activities are seamlessly carried out, making work easier and less stressful, check out how you can successfully implement a healthcare solution to your organisation!

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How could healthcare solutions be i.....

Imagine the following scenarios:

An electrocardiogram necklace that helps the physician track the patient’s health.
A chip in a pill is used for sending data to a web portal from the body and also the capability of your doctor to check the patient’s treatment progress.
A fetal monitoring device that observes the women remotely with pregnancies of higher risks.

The above are some of the visuals which can happen in the future of Healthcare and medicine. These types of unsetting technologies are redefining the patient experience and transforming outcomes in the clinics of the healthcare industry. Different data points show this effective modification. The life expectancy has increased to 60 years from 30 years between 1800 and 2000 at 1.5 years average rate per decade. The likelihood has now expected to be 90 years by the end of 2020 and at a 15 years per decade average or 10 times faster than that and this is what we call a Patient centricity world. In this blog, we will check out patient-centricity in-depth and how technology is used to enhance them.

What is Patient Centricity?

There are three significant aspects when it comes to defining patient centricity. Let’s check them below.

Making use of patient data efficiently for better treatment, monitoring, diagnosis, and R&D. At present, the evidence in the real world is reliably becoming significant, especially in the FDA providing new drug approvals. Correspondingly, the CMS (Centers for Medicare and Medicaid Services) is increasingly accomplishing providers to prefer measures and address outcome data via the execution of the meaningful use regime.

Patient Centricity also deals with improving patient experience and engagement to mold them into active attendants in every decision that is care-related and also enhances the excellent patient experience. The trend has now moved to human clinical trials, especially during the drug development’s advanced stages to engage patients actively.

Patient Centricity helps to enhance the outcome of the patient by shifting the focus to a population health management approach to individual encountering that targets interferences on particular cohorts and holistically at the patient risk.

Digital technologies can be influenced by Healthcare Software and Life science organization to allow patient centricity in a way that creates excellent health outcomes, transform the patient experience, and the boom line, and also boost customer loyalty.

Data encourages Customer Insights:

Enhancing the patient experience takes more time than expanding technologies and also needs data-driven insights. Data is the only fuel that powers an enterprise’s patient-centric strategies. Device data, inventory data, customer data, systems data, etc. offer a 360-degree view which forms the substratum of patient-centric decision-making, sound, and process optimization.

The ability to define more information and in-depth insight is vital for discerning the health journey of the patient and developing outstanding experiences. When you apply AI to the data wealth, Healthcare and life science organizations can expand their understanding of the expectations and experiences of the patient. With this knowledge, they can enhance app features and interfaces, offer customized and individualized experiences, and streamline the process at every point along the journey of the patient.

The combination is Key:

All the technologies and digital data in the world will do little to enhance the experience of the patient in case they do not work in concerts. There is an entirely expandable digital platform that supports the complete journey of the patient, and this is mandatory to offer an outstanding experience.

Adequate healthcare and life sciences amid digital platforms are rooted in a simple, user-friendly, and intuitive design which makes it easy for both healthcare professionals and patients to communicate, share, and access data along with various systems and also initiate actions. These management tools and platforms that include automation enable healthcare and life science enterprises to influence athletic abilities across the enterprises.

Support staff and clinicians can communicate with patients and colleagues in real-time and remotely, the people in the group can reply to the requirements, collaborate rapidly on new services and products, and enterprises can more rapidly take the opportunities advantages.

The healthcare and life science system which efficiently utilizes digital technologies and data to enhance the experience of the patient is OSF Healthcare which analyzes and expands internal and external social, financial, clinical, and operational data to improve the organization and patients. This information is daily updated, enabling OSF to execute new processes and monitor real-time bed availability.

The truth is that OSF can enhance capacity management and efficiency, decrease readmissions by offering physicians a readmission risk score of their people each day, and also gain the insight advantages coming to the system, allowing rapid discussions that focus on the patient requirements.

Bottom Line:

To achieve strong patient-centricity, Healthcare and life science need to expand digital tools and platforms in a way that enhances processes and people to deliver the best goals as per the customer requirements. The technology is required to function as the best part of this type by connecting customer knowledge, facilitating data collection, empowering responsiveness, innovation, and more. It can also play an essential role in operationalizing feedback and measuring performance to make sure the strategies in customer-centric approaches are on track and also can be adapted continually to deliver new value.

By exploring the unique customer experience and organizing processes, technology, and teams to deliver on the vision consistently, different health enterprises can lead in the present patient-driven market successfully.

To know More Visit The Complete Digital Healthcare Solution MocDoc.

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Published By Steve

Category Healthcare

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