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HMS covers three aspects in managing the hospital, they are Operational, Financial and Clinical Aspects. If you look at Hospital Management Software, most of the software cover only operational and financial aspects like billing, inventory management, patient registration, scheduling, and workflow management. Hospitals when evaluating HMS software gives much importance to operational and financial aspects and less importance to clinical records.



This blog talks about the importance of focusing on clinical records, otherwise knowns as Electronic Medical Records (EMR) in HMS.


What is EMR?


EMR is called Electronic Medical Records (EMR), which include the information regarding the patient's medical history like their treatment as discrete medical practices possess them.


When considering individual patients the EMR will indulge information like patient contact information (emergency contact), physician orders, allergies, insurance, and other billing information, surgical notes on various medical progress, prescriptions, vitals like weight, height, body temperature, BMI (Body Mass Index), etc., release information forms, medical facility appointments on past and future, treatment plans and Discharge summaries, etc.  


EMR constitutes different characteristics considering the medical practices which include their functioning system to all other medical care procedures.


Apart from the software platform benefits, the Electronic Medical Record Systems also provides many other prominent pieces of information to care.


Coordination procedures connecting receptions information and transfer departments, the software, personal use rules of the organizations, training, and education established plans are some of the well-established components of the Electronic Medical Record System.   


Benefits of EMR for the Medical Practice


Below are some of the advantages the Electronic Medical Record bring on the Medical Practices.


  • Capable of transferring information of the patient from one department to the other quickly.

  • The digital record environment helps to save much space.

  • Through EMR you can quickly enhance the serves number of patients for the improved productivity and workflow of the patients daily.

  • The medical practice with reduced errors leads to vast improvement in patient care as well as the result management.

  • The operational cost is much reduced with EMR especially for expenses made for overtime labor and the transcription services.

  • With EMR, the electronic medical records can be customized and are scalable.

  • The capability of providing any advanced clinical documentation and e-prescribing.  

  • The efficient and accurate process of billing with their advanced healthcare practices.


What Benefits does EMR provide for the Patients?


  • Improvement Patient Treatment and other Diagnosis of diseases.

  • No chances for significant errors in a patient health record.

  • Rapid decision-making responses and patient care from different medical professionals assigned for individual patients.


What are the Essential Core Capabilities of the EHR?


The Electronic Medical System indulges seven different core capability namely.


1. Health Information and Data:


With EHR, you can access any essential information of the patients, their allergies, diagnosis of their diseases, medications, lab test results, etc. quickly, this provides the clear idea for the custodian or minder to decide on the treatments promptly.


2. Result Management:


People who take care of the patients are provided with multiple settings regarding the patient care, and this will undoubtedly improve the effectiveness of the care and safety of the patients reliably through the quick access of past and new test results.


3. Decision Support:


The computerized EMR system makes use of the Prompts, reminders, alerts for the various benefits like providing the complementary clinical practices with improved compliances, possibilities of regular screenings and also capable of taking other vital methods, natural treatment and diagnosis and also helps to identify the possible interaction of the drugs, etc. precisely.


4. Electronic Connectivity and Communication:


The Improved care continuity, enhanced timeliness of the treatment and diagnosis of the diseases, reduced events frequency, etc. are some of the critical benefits the Electronic Medical System provides for the secure, efficient and accessible communication between the patients and the providers.


5. Patient Support:


The various tools provided for the patients like easy access to their health records anytime, interactive health table and patient education, self-testing and home monitor methods, etc. helps to keep their diabetes and other chronic diseases under their control.


6. Reporting:


Electronic Medical System has plenty of advantages indulged in the HMS. One of the critical reason for 90% of the Clinician chooses EHR is for their reduced human errors.


For, E.g., if nurses and physicians have every minute details regarding their patient's history in their fingertip, then there might be no massive chances for the critical care and emergency treatment. By doing so, they will be able to calculate the patient's body conditions efficiently. As a whole, EHR security needs a fine tune in case of the substance abuse records and terms of the behavioral actions.


The detailed history of the patients will help in finding a new health care provider through the patient's current health state and with the medical history. They also support exchanging the patient information with healthcare facilities if the patients have not requested for them.


7. Integration


Electronic medical record (EMR) is not a standalone system rather it is a complete ecosystem with a number of integrations, making it a holistic solution for prevention, diagnosis, treatment, care, and management of medical conditions.


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Hospitals are rarely a single department entity. They usually span across multiple specialties focusing on different areas of treatment, such as pediatrics, neurosciences, gynecology, etc.

There are also various departments taking care of the day to day running of the hospital, such as maintenance, accounting, billing, operation theatre, and management. Each of these departments consists of many people carrying out various tasks, which can range in complexities from brain surgeries to fixing the overhead lamps.

And a single organization may have hospitals across multiple locations, making it difficult to manage them all. A hospital management system helps you to manage the enormous complexities of efficiently managing the hospital in a sustainable manner.

Even though hospitals span across a number of different areas, in the beginning, it usually involves only a couple of departments and just the basic number of people required to manage them all.

In such a case, a simple management system, with the capacity to deal with relatively fewer data would work. But as a hospital starts growing, incorporating more specialties and treatment facilities, this system may not be able to deal with the huge flow of data.

A hospital management system that could easily be scaled up could make this whole process much faster and easier.

As the number of departments and the employees grow, the management system would also grow to accommodate the conditions created by the growth, thus aiding the growth of the hospital, instead of being a hindrance.

Scale up - The role of a cloud-based system

A cloud-based online system has a lot of advantages compared to an offline system when it comes to scaling up. They could easily be updated to add more departments and employees, without having to reinstall the updated version in all the systems in a hospital. Instead of making changes in all systems in a hospital network the changes would have to be made only by the software providers. And since the software and its interface remains the same, there is no need to allocate extra resources to train the users.

A cloud-based system would also be much more efficient in case of hospitals in multiple locations. As new locations come up, the software could simply be updated to include them, and here also, the existing management network could seamlessly be integrated without any additional training. The data generated from all the hospitals run by the same organization could be integrated and analyzed, to improve the overall performance.

This would allow for better purchase decisions, as requirements for the entire chain of hospitals could be understood and remedied in bulk, thus helping make much better business transactions and therefore, improved efficiency for the entire network.

Resource management and reduction of wastage :

A good hospital management system would also help to prevent any unwanted wastage of resources. An efficient management of the inventory, of the various pieces of equipment, disposables, would cut short the resources otherwise wasted. In the process of scaling up, there is usually an increased wastage of resources, due to the purchase of excess materials to prevent a shortage. With an efficient system, such wastages could easily be detected and avoided. This could provide for a smooth scale up from a small hospital to a large network of hospitals, without excessive spending.

Scaling up - Understanding the data generated :

A common problem associated with the scaling up of any system is the overwhelming amount of data generated from the various subsystems. For a hospital with its already large amount of data generated a scale-up could be a headache without an adequate system to manage the data. Every bit of data has to be analyzed and compiled into a manner which is easy to understand, so as to make correct decisions at every corner.

An efficient hospital management system would make this entire process a cake walk by managing the data generated in real time in a smooth and easily understood manner. In a good hospital management system all the data from the various departments, regarding all the matters from procurement of materials, human resources, energy requirements to billing, accounting, and inventory management is compiled and represented in a meaningful manner, and this leads to quicker and easier decision making process, and therefore an easier, smoother and efficient scale up.

Management of the extra human resource required for scale-up :

Efficient running of a hospital requires that all the stakeholders play their roles, and for enabling this, they should be able to manage their work, in an easy and intuitive way. A good hospital management system allows the smooth delegation of work and allows easy access to the information required for the task.

For example, it should allow a doctor to enter the information regarding a patient and their treatment regime, and it should also allow the pharmacist to easily track the inventory. With an efficient system, it would also be able to evaluate the work done by them. Such easy management of the entire workforce, without causing any hindrance to them, but help them for this, would enable the hospital to grow up.

In short, a good hospital management system would make it easier to scale up the hospital network by easily managing the resources, avoiding wastage, making an efficient workforce, and a better management of data. Such a system could provide a hassle-free care for the patient, and make everyone’s work much easier.

 

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Hospital Management System is used to take the data from the patients and then store it for later use. The main goal of the Hospital Management System is to accurately treat as well as decrease overtime pay. 

There are various features included in the HMS. Some of the system functions include Registration, Patient check out, Report generation, and more. In this blog, let's check out the functional and non-functional requirements of the Hospital Management System in depth.


Functional Requirements: 

There are a lot of software requirements specifications included in the functional requirements of the Hospital Management System, which contains various process, namely Registration, Check out, Report Generation, and Database.

 

Registration Process of SRS (Software Requirements Specification) 

● Adding Patients: The Hospital Management enables the staff in the front desk to include new patients to the system.

● Assigning an ID to the patients: The HMS enables the staff in the front desk to provide a unique ID for each patient and then add them to the record sheet of the patient. The patients can utilize the ID throughout their hospital stay. 


Check Out of SRS: 

● Deleting Patient ID: The staff in the administration section of the ward can delete the patient ID from the system when the patient's checkout from the hospital.

● Adding to beds available list: The Staff in the administration section of the ward can put the bed empty in the list of beds-available.


Report Generation of SRS:

● Information of the Patient: The Hospital Management System generates a report on every patient regarding various information like patients name, Phone number, bed number, the doctor's name whom its assigns, ward name, and more.

● Availability of the Bed: The Hospital Management system also helps in generating reports on the availability of the bed regarding the information like bed number unoccupied or occupied, ward name, and more. 


Database of SRS: 

● Mandatory Patient Information: Every patient has some necessary data like phone number, their first and last name, personal health number, postal code, country, address, city, 'patient's ID number, etc.

● Updating information of the Patient: The hospital management system enables users to update the information of the patient as described in the mandatory information included.


Non Functional Requirements 

There are a lot of software requirements specifications included in the non-functional requirements of the Hospital Management System, which contains various process, namely Security, Performance, Maintainability, and Reliability.


Security:

● Patient Identification: The system needs the patient to recognize herself or himself using the phone.

● Logon ID: Any users who make use of the system need to hold a Logon ID and password.

● Modifications: Any modifications like insert, delete, update, etc. for the database can be synchronized quickly and executed only by the ward administrator.

● Front Desk Staff Rights: The staff in the front desk can view any data in the Hospital Management system, add new patients record to the HMS but they don't have any rights alter any data in it.

● Administrator rights: The administrator can view as well as alter any information in the Hospital Management System.


Performance: 

● Response Time: The system provides acknowledgment in just one second once the 'patient's information is checked.

● Capacity: The system needs to support at least 1000 people at once.

● User-Interface: The user interface acknowledges within five seconds.

● Conformity: The system needs to ensure that the guidelines of the Microsoft accessibilities are followed.


Maintainability: 

● Back-Up: The system offers the efficiency for data back up.

● Errors: The system will track every mistake as well as keep a log of it. 


Reliability: 

● Availability: The system is available all the time. 

Hope you got a clear idea on the functional and non-functional requirements and the features required by the hospital. Any other queries on the topic are welcome.


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Aravind Kejriwal recently directed the health officials in Delhi to develop a hospital management system of global standards. While hospital management systems have been in use for a while, there are currently no rules or regulations that lay down the standards for them in India. In the US electronic health records are regulated by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and the Health Insurance Portability and Accountability Act (HIPAA Act). 

In India, even though only the IT Act of 2000 applies for electronic health records, the Ministry of Health and Family Welfare have recognized the need for electronic health records and periodically issues standards for them, for the purpose of promoting interoperability, technical innovation, participation by vendors and other stakeholders, and to support the evolution and timely maintenance of adopted standards. 

Besides these guidelines, some other key features also play a key role in making a hospital management system best suited for the Indian healthcare sector. Let’s see what the specific requirements for a hospital management system in India are. 

Aadhar as an identifying document. 

According to the recommendations by the Ministry of Health and Family Welfare, the electronic health record of a patient must have the provision to include UIDAI Aadhar number as the preferred identifier. In case Aadhar information is unavailable, the ministry recommends the use of a local identifier (as per the scheme of the healthcare service provider) and a photo ID issued by Central or State government. The system should have provision to accept a minimum of two IDs when Aadhar ID is not available. In the case of unidentified patients, a local identifier may be used, and confirmed identifiers inserted later when available. The government recently opened doors for integrating Aadhar with any software, but the software needs to meet certain criteria. While the recommendations are not implemented on a mandatory basis, it may become so in the future and therefore it is better to get software that follows them.

Support for GST

The Government of India recently passed the Goods and Services Act(GST) and many healthcare services come under its ambit. One of the important and commonly used aspects of hospital management software is billing. There are software that carries out the sole purpose of billing, while most hospital management systems come integrated with it. With the implementation of GST, along with other service providers, healthcare providers such as hospitals and clinics are required to comply with the norms of GST. So it is important that a hospital management software is able to handle the billing according to GST norms, and integrated with GST filing software. 

NABH accreditation

Formed in 2005, National Board for Hospitals and Healthcare Providers is part of Quality Council of India and is the principal accreditation for hospitals in India. NABH accreditation is becoming more and more important with the rise in medical tourism and patient awareness about their rights. Unlike ISO certification, NABH accreditation is specific to the healthcare industry and focuses on competency in terms of staff, equipment, premises, etc. For NABH accreditation of a hospital, the information management system of the hospital should meet the necessary criteria. This includes that the records of every patient are complete and accurate. It is necessary that the policy measures are in place to ensure the data integrity, confidentiality and security.  A hospital management system plays a crucial role in this. An HMS that can safely manage the patient data in a safe and secure manner, and keep it updated in a timely manner can make this process much easier. The HMS must assure data redundancy and integrity and should be secure against data loss or theft, for the hospital to easily achieve the NABH accreditation. The HMS system must be capable of generating the data points that must be submitted for NABH accreditation. 

Sending info to local government

Hospitals have to send certain information, such as birth rates and death rates, to the government periodically. This is required for keeping track of the population and related statistics. Sometimes during a disease outbreak, government health officials will need accurate data regarding the affected individuals to tackle the issue effectively. One of the primary functions of a hospital management system is the effective management of data. It should be capable of storing, retrieving and updating the information easily. With a system that can easily sort through the relevant data, the required data can be collected and sent to the health officials easily and in a timely manner. Without an effective system, the hospital staff will have to manually go through a mountain of data, wasting time and resources. 


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Inspiring patients to reach your hospital is not much easy. It is significant to raise your patient base if you think you have to bring justice to all the pennies you have invested for your hospital. Effectively marketing your hospital can help you to bring much profit. You need to make sure whether the marketing you do for your hospital should not be controlled to sales support or brand building. The important thing is that you need to make a positive connection with the terms of your patients.

Hospital Marketing has seen a tremendous change for the past few years, and some medical facilities are making use of the hotel like comforts to pamper and attract potential patients. In this blog, we will deal with the useful tips you can follow for marketing your hospital. 


Create a responsive website: 

The most important thing every patient does while choosing a hospital is that they go entirely through the website unless and until your hospital is located nearby to their location. Significantly, you make a responsive website with useful health information rather than build a website that displays information about your team or hospital. It would be good if you list healthcare information so that patients themselves can take care of their family and themselves during an urgency. 


Make use of SEO: 

9 out of 10 people look for affordable or best hospitals online, know about the hospital, the doctor's availability, and other related information before merely visiting it. If you need to get listed while you search for the best healthcare clinic or practices, you need to make sure to use the power of SEO. The content editor and web developer focus on the effective keywords for your hospital to be listed on the top of the search engine results. You can hire an experienced SEO consultant and make the process more productive, more comfortable, and affordable. 


Ensure your patients say Wow on your healthcare:

Branding is not just what you say about you to your customers. Its something that the patient or people say about you and your healthcare. Improve patient care, and make sure they keep your healthcare and treatment in mind for a long time. Ensure to provide them with attention and care so that they will speak for you and recommend you to their friends and family members too. Word of Mouth is the crucial thing you need to focus on. 


Showcase your positives:

Show up your excellent work through videos, patient stories, testimonials, etc. on LCDs in your hospital waiting areas so that people and patients visiting your website or hospital will come to know about you more. Also, don't forget to post on social media, talk about breakthrough treatments in conferences, public forums, and interviews. 


Use Social Media effectively:

Social Media is one of the essential ways through which you can make everything possible. Social media websites like Twitter, Linkedin, Instagram, Linkedin, Pinterest, can effectively improve the number of patients visiting your hospital as well as those are the best place where you can create brand awareness by choosing the targeted audiences and attract them to visit your clinic. 


Utilize Internal Marketing too:

Every employee in your hospital is spokespersons. Grab your HR head to make use of it, create the experience of the employees great at your clinics, and make them talk positive things about the hospital. 


Shoot Emails:

Emails are efficient and powerful thing while it comes to marketing. Make sure your companies IT team is maintaining the email list of subscribers and share relevant and positive information emails regarding the illness of the patient. It indicates that you have proper care about your patients even after they leave your hospital. Maintaining a good and effective relationship and communication with high vale, helpful, and useful information is key to developing a powerful hospital brand. 


Bottom Line: 

Show your society and patients in general that you have excellent care about their well being and health. Also, show them you do not need them to go to a stage where they don't want to go to the hospital next time.


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