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When you decide to implement a hospital management system in your hospital, the next step is to decide which system you want to use. Even though researching on the internet and going through the product catalogs of many software providers may tell you what to look for and what all features offered by different companies, it may not give you a complete picture. This is where an HMS product demonstration will be useful. Most companies providing hospital management systems provide free demos to prospective clients. A free demonstration of the software is an excellent way of knowing what exactly you will be getting when you finally purchase the software. It is like taking a test drive before you buy a car, and like a test drive, you need to know how to best know the software during the demo.

Understand your hospital

For getting a good demo, the first step is to get a complete understanding of your hospital. Since you have already decided to get an HMS, you must have done most of your homework. But you need to know what all features you will need when you implement the HMS. For HMS to achieve its full potential, the system should meet the requirements of all the users from the hospital administrator, to the lab technicians. To ensure this, discussions will have to be held with the users to get their input. The benefits of these discussions are two-fold. The requirements of different departments will be different and you will be able to know what everyone wants. The other benefit is that the employees of the hospital may have previous experience in using different kinds of HMS, and you will get a lot of insights into the advantages and drawbacks of different systems. And this information will come in handy while getting the demonstration.

Having a thorough understanding of the workflow is also very important. Usually, different department heads will have their own ways of managing their departments. This is important both while getting a demo, as well as when you are actually implementing the system. Most HMS systems are customized around the workflow in a hospital, and company representatives will need to get a fair idea so as to provide you a good solution. So it’s better to have all the answers ready when you’re getting the demo. This will also help you when you implement an HMS system in your hospital

Online demo

Software providers sometimes provide demos in their websites, and this is a way for you to know the software before a face to face demo. You can use these online demos to know the general features of the HMS system. Once you have gone through this demo, you will know what questions you have to ask the company representative. Online demos are a free and the least time-consuming way to evaluate a software, even though they may not be complete.

Questions you should ask

Once you have talked to other hospitals that have implemented  HMS or if you’re already using an HMS, you are probably aware of the general features all the HMS systems have. So before the demo, you need to keep in mind the problems at your hospital you’re trying to solve, and the features you’ll need to use this. The problems could be the ones faced by doctors or patients, such as difficulty in scheduling the appointments, or it could be business problems, such as low returns or pilferage from the pharmacy.

A demo usually takes around 45 minutes and starts with an introduction about the software company. After this, the company representative may ask you regarding the problems you are facing. Most companies are willing to customize their software for your needs, and you have to make the best use out of this. Once you have explained the difficulties your hospital is facing, the representatives will probably explain some of the features they have that can solve these issues. During the demo, if you’re already aware of the general features, it is better to focus on these key features to make a good decision.  

There are no set rules on how a demo is conducted, so ask all the questions you have regarding the software. The point of getting a demo is not to make a decision then and there, but to understand all the features of the software. It’s also vital that all the stakeholders also understand the software before making a decision, so have representatives from all the departments for the demo. Before deciding on a system, get demos from multiple companies, compare the software and then decide. 


To know more about HMS systems and get a demo, visit MocDoc




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Introduction

In the city of Mumbai, Bhaktivedanta hospital has already made an eminent growth since 1998. Now Bhaktivedanta hospital is known for their Multi Specialities in various fields such as pediatrics, orthopedics, ENT, psychiatry and much more with gross of more than 1500 happy patients leaving each day.

Overview:

The main reasons why Bhaktivedanta approached MocDoc was to overcome the problems they faced in the appointment and scheduling of patients. MocDoc HMS provided them with the exact solutions that eventually solved all their problems. The following will list out the problems Bhaktivedanta faced and how MocDoc provided helpful solutions to overcome their problems.

Appointment Scheduling

Bhaktivedanta hospital was using an offline software to book appointments which caused them problems in appointments and scheduling, Adding to it they were still following the traditional practice of pen-paper which at times lead to incorrect patient details.

MocDoc approached them with a solution by making Bhaktivedanta hospital’s appointment scheduling effortless. We provided them with a “White labeled application” which was exclusively provided to the hospital to reduce workload and it made them produce good results in terms of managing patients and their appointments at the hospital. Our “Anytime Anywhere” accessing concept helped them to achieve excellence.

Interdepartmental Communications

Bhaktivedanta hospital had plenty of departments operating in it so the departments in the hospital were in need of proper communication between them and also the information was needed to be carried out without leading to any miscommunications.

That’s where MocDoc helped Bhaktivedanta by providing a feature known as “Timeline View” which indeed helped the hospital to keep track of patients flows inside the hospital, also it helped the doctors to follow up the patients based on their treatment. This made communication clear and patient details were tracked down easily without any misinterpretation.

Booking for VIP’s & Emergency Patients

Managing VIP’s around the city seemed difficult for Bhaktivedanta Hospital. This lead to a situation where the hospital and the patients found a hard time in Communication. They were also facing a few difficulties in appointing and scheduling emergency patients.

That’s where MocDoc stepped in and offered a solution by providing restricted access on VIP’s appointment to the hospital, where the staff will be responsible to book appointments for VIP’s and emergency patients without any delays or difficulties. So through this we also ensure the privacy of the patients arriving at the hospital and also the waiting time of the patients was drastically reduced.

Managing the Queue

Bhaktivedanta hospital was facing difficulties with their queue management. For instance, there was a lot of confusion in deciding if the patients having appointments or if patients holding tokens should be given preference since the hospital was following the call and token system. So the hospital faced some issues in managing Queues.

After implementing MocDoc HMS software each and every appointment was perfectly scheduled in order. These appointments are viewed by the staff who is in charge of the appointment section. Also, we provided additional features which made them classify patients based on their needs, this reduced the workload drastically.

Payment Processing System

Since Bhaktivedanta had offline software for appointment scheduling, processing payments through online is not possible also Bhaktivedanta followed Manual procedures for appointment scheduling and payment processing. This was difficult for Bhaktivedanta to keep track of information about patients and payment details.

MocDoc helped Bhaktivedanta by providing a payment gateway for the patients through which they were able to make payments and also Bhaktivedanta found it easy to manage patients transaction details. Even MocDoc allowed the patients to make multiple appointments and at the same time maintain privacy in the transaction.

Benefits :

  • Appointments are made easier by patients from anywhere

  • Human-Error is completely removed

  • Payments were made much easier and secure by patients

  • Problems on administration were completely restored by MocDoc

  • MIS Reports for OP Management & Hospital Management was implemented to track doctors and patients.

  • Both patients and the Hospital gained satisfaction in using MocDoc HMS

Result:

By using MocDoc HMS Bhaktivedanta hospital has improved their appointment and scheduling operations. We also helped them to resolve their minor and major problems among patients with the help of our trained team. Thus in a world full of competition, MocDoc always pursues to attain Customer satisfaction.


For More Information Visit MocDoc HMS

How MocDoc helped Bhaktivedant...

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The famous Kaiser Permanente installed the nation's significant and all-inclusive EHR (Electronic Health Record) before a decade. The decision was taken together by the medical groups and the health plans, implementing it was extortionate as well as arduous because of the larger size of the Organization.


Motivating and training staffs and physicians, many lives are saved with the combination of an integrated medical care delivery system and data analytics.


Few clinicians have right to access the All-inclusive Electronic Health Record which indulges every medical information of the patient and also let you know about the potential medical errors and care gaps before it goes viral across the globe.


Integrating them was tedious as well as expensive, but this is the right way for maximizing the care provided to the patients around. Here are few lessons popped out below regarding the experience in the EHR for the investments as well as for other health systems.


Make the EHR All-Inclusive:


The next step in EHR is to hire individual preferences for separate specialties to get benefited with the physician acceptance. For example, every clinician made use of the document to identify the patient problem apart from analyzing a single body diagram. Each specialty has its description; as a result, the primary care clinicians reviewed and submitted two separate set of their analyzation.


When considering the EHR, they derive the entire information provided, and all patients get benefited through the information sharing across different specialties rather than going through the complete documentation. The complete EHR incorporated with the patient's totality and then communicates their entire information to all clinicians who take care of them, unlike the other office-based stand-alone systems.


If all clinicians receive the same data, they can easily find out the problems and rectify them regardless of if they work in any specialty departments.


Acquire Clinicians Onboard:


Most of the large multispecialty hospital medical groups are paid only on an annual basis, and this is one of the biggest challenges every clinician face with the EHR adoption. At present, most EHRs designed to code and bill instead of the clinical practices, this makes the clinicians slow down and also results in fewer patients care.


The experience was completely different, and the clinicians received data from the EHR cumbersome, which helped the physicians to identify the advantages and disadvantages of the patients. They can easily have access to studies apart from searching for the best radiologic studies.


The clinicians found difficulties regarding the added time that requires to study the new system, so the plan got changed and focussed on reducing the schedule by half during the phase of implementation. By doing so, many of the physicians found many advantages which lead to exposure.


Build Trust:


Physicians need to trust their leaders for the successful operation change, and this leads the process to gain the physician trust.


Keep in mind the other Employees who use EHR system.


Medical assistants use EHR more on their work, they do not need more documentation, and they can make use of the system to check out the clinical benefits.


When a patient visits the hospital, they make use of the EHR system to look for the preventive care gaps and address them correctly. For example, if a lady was overdue for a blood cancer screening, they call the GYN/OB for scheduling an appointment, this makes them recognize the medical assistant and the contribution they made.


Offering Ongoing Technical Support 24./7


If people use new technology, they need instant help if they got any queries on using them. To perform the instant support, there is on-site and immediate technical assistance to the users, and this is the right thing to make use of the EHR system while preparing for any training classes or other live settings.


In the starting weeks of performing live in any medical center or other specific departments, clinicians who already implemented the system application successfully in any different location can act as a consulting expert and make them available to the clinician's colleagues. It also incorporated additional IT staffs so that providing consultative support for the users are done efficiently and immediately following the implementations.  


EHR implementation should be a capital program, and you invest more and also achieve the ROI (Return on Investment) at the right time. Once after the execution, the EHR system allows clinicians to treat their patients in hospitals, offices, emergency departments, and other areas faster than the past.


The comprehensiveness of the EHR data helps in facilitating the total work of data analytics, best practice evolutions and the effort put for implementing the EHR system allows patients to avoid many complications from various deadly chronic diseases.


Make sure you follow the above things if you are ready to implement the Electronic Health records in your hospital.


To know more about MocDoc HMS Click Here




Things You Need to Know Before...

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Aravind Kejriwal recently directed the health officials in Delhi to develop a hospital management system of global standards. While hospital management systems have been in use for a while, there are currently no rules or regulations that lay down the standards for them in India. In the US electronic health records are regulated by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) and the Health Insurance Portability and Accountability Act (HIPAA Act). 

In India, even though only the IT Act of 2000 applies for electronic health records, the Ministry of Health and Family Welfare have recognized the need for electronic health records and periodically issues standards for them, for the purpose of promoting interoperability, technical innovation, participation by vendors and other stakeholders, and to support the evolution and timely maintenance of adopted standards. 

Besides these guidelines, some other key features also play a key role in making a hospital management system best suited for the Indian healthcare sector. Let’s see what the specific requirements for a hospital management system in India are. 

Aadhar as an identifying document. 

According to the recommendations by the Ministry of Health and Family Welfare, the electronic health record of a patient must have the provision to include UIDAI Aadhar number as the preferred identifier. In case Aadhar information is unavailable, the ministry recommends the use of a local identifier (as per the scheme of the healthcare service provider) and a photo ID issued by Central or State government. The system should have provision to accept a minimum of two IDs when Aadhar ID is not available. In the case of unidentified patients, a local identifier may be used, and confirmed identifiers inserted later when available. The government recently opened doors for integrating Aadhar with any software, but the software needs to meet certain criteria. While the recommendations are not implemented on a mandatory basis, it may become so in the future and therefore it is better to get software that follows them.

Support for GST

The Government of India recently passed the Goods and Services Act(GST) and many healthcare services come under its ambit. One of the important and commonly used aspects of hospital management software is billing. There are software that carries out the sole purpose of billing, while most hospital management systems come integrated with it. With the implementation of GST, along with other service providers, healthcare providers such as hospitals and clinics are required to comply with the norms of GST. So it is important that a hospital management software is able to handle the billing according to GST norms, and integrated with GST filing software. 

NABH accreditation

Formed in 2005, National Board for Hospitals and Healthcare Providers is part of Quality Council of India and is the principal accreditation for hospitals in India. NABH accreditation is becoming more and more important with the rise in medical tourism and patient awareness about their rights. Unlike ISO certification, NABH accreditation is specific to the healthcare industry and focuses on competency in terms of staff, equipment, premises, etc. For NABH accreditation of a hospital, the information management system of the hospital should meet the necessary criteria. This includes that the records of every patient are complete and accurate. It is necessary that the policy measures are in place to ensure the data integrity, confidentiality and security.  A hospital management system plays a crucial role in this. An HMS that can safely manage the patient data in a safe and secure manner, and keep it updated in a timely manner can make this process much easier. The HMS must assure data redundancy and integrity and should be secure against data loss or theft, for the hospital to easily achieve the NABH accreditation. The HMS system must be capable of generating the data points that must be submitted for NABH accreditation. 

Sending info to local government

Hospitals have to send certain information, such as birth rates and death rates, to the government periodically. This is required for keeping track of the population and related statistics. Sometimes during a disease outbreak, government health officials will need accurate data regarding the affected individuals to tackle the issue effectively. One of the primary functions of a hospital management system is the effective management of data. It should be capable of storing, retrieving and updating the information easily. With a system that can easily sort through the relevant data, the required data can be collected and sent to the health officials easily and in a timely manner. Without an effective system, the hospital staff will have to manually go through a mountain of data, wasting time and resources. 


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Capabilities desired for hospi...

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Hospital Management System is used to take the data from the patients and then store it for later use. The main goal of the Hospital Management System is to accurately treat as well as decrease overtime pay. 

There are various features included in the HMS. Some of the system functions include Registration, Patient check out, Report generation, and more. In this blog, let's check out the functional and non-functional requirements of the Hospital Management System in depth.


Functional Requirements: 

There are a lot of software requirements specifications included in the functional requirements of the Hospital Management System, which contains various process, namely Registration, Check out, Report Generation, and Database.

 

Registration Process of SRS (Software Requirements Specification) 

● Adding Patients: The Hospital Management enables the staff in the front desk to include new patients to the system.

● Assigning an ID to the patients: The HMS enables the staff in the front desk to provide a unique ID for each patient and then add them to the record sheet of the patient. The patients can utilize the ID throughout their hospital stay. 


Check Out of SRS: 

● Deleting Patient ID: The staff in the administration section of the ward can delete the patient ID from the system when the patient's checkout from the hospital.

● Adding to beds available list: The Staff in the administration section of the ward can put the bed empty in the list of beds-available.


Report Generation of SRS:

● Information of the Patient: The Hospital Management System generates a report on every patient regarding various information like patients name, Phone number, bed number, the doctor's name whom its assigns, ward name, and more.

● Availability of the Bed: The Hospital Management system also helps in generating reports on the availability of the bed regarding the information like bed number unoccupied or occupied, ward name, and more. 


Database of SRS: 

● Mandatory Patient Information: Every patient has some necessary data like phone number, their first and last name, personal health number, postal code, country, address, city, 'patient's ID number, etc.

● Updating information of the Patient: The hospital management system enables users to update the information of the patient as described in the mandatory information included.


Non Functional Requirements 

There are a lot of software requirements specifications included in the non-functional requirements of the Hospital Management System, which contains various process, namely Security, Performance, Maintainability, and Reliability.


Security:

● Patient Identification: The system needs the patient to recognize herself or himself using the phone.

● Logon ID: Any users who make use of the system need to hold a Logon ID and password.

● Modifications: Any modifications like insert, delete, update, etc. for the database can be synchronized quickly and executed only by the ward administrator.

● Front Desk Staff Rights: The staff in the front desk can view any data in the Hospital Management system, add new patients record to the HMS but they don't have any rights alter any data in it.

● Administrator rights: The administrator can view as well as alter any information in the Hospital Management System.


Performance: 

● Response Time: The system provides acknowledgment in just one second once the 'patient's information is checked.

● Capacity: The system needs to support at least 1000 people at once.

● User-Interface: The user interface acknowledges within five seconds.

● Conformity: The system needs to ensure that the guidelines of the Microsoft accessibilities are followed.


Maintainability: 

● Back-Up: The system offers the efficiency for data back up.

● Errors: The system will track every mistake as well as keep a log of it. 


Reliability: 

● Availability: The system is available all the time. 

Hope you got a clear idea on the functional and non-functional requirements and the features required by the hospital. Any other queries on the topic are welcome.


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The Functional and Nonfunction...

Hospital Management System is used to take the dat.....  Read more